Community 101

Edit: the contest is now closed and we have a winner: Webster, suggested by @   Our monthly Guard Dogs of Webroot feature is branching out into the rest of the animal kingdom.  This month instead of a dog, we have a Guard Cow - newly born and ready to be named.  That's where you come in - help us name the new guard calf and win some swag!  Post your name suggestions below and @ and her kids will select the winning name from among your entries.  Here's the whole story, in her words:   Spring is here and there are lots of animals to be born on the farm.   The first to arrive is our very own WatchCOW calf.     Born April 17th, this little guy was born to be wild.   Currently in training for “Bull status” his days are busy.   He begins with a pit stop to mom and gets a belly full. Than he is off…     With the mother he has, he shouldn’t have a problem reaching bull status.  Don’t bother getting clos

Hi!   I am a brand new Webroot member who just left her Norton antivirus behind.  Being probably the LEAST tech savvy person on the planet didn't help me much, but when they couldn't help get the product to work right I was done.    I had gotten some advice from people I trust that Webroot was the way to go so I made th switch but I see alot of differences in the way Webroot scans and how much it scans vs. the way Norton would do a full system scan.   I guess you could say that while I'm unsavvy in the tech world, I do have alot of questions because I just need to make sense of things in the way they run for my own peace of mind.   Since the support crew isn't available over the weekends I thought I'd get my feet wet by posting here to see how others like Webroot and if they had used Norton before if they had also noticed the differences that I do.   Anyway, hello again and thanks for perusing my note!    

I had a really bad virus and malware attack last week.  Webroot ran numerous scans, but I still could not access my hotmail account through my ie.  Finally had to call Microsoft and pay $100 to have my laptop disinfected.  Would there have been a better way?  Microsoft found 1280 PUPs even after Webroot had pronounced my computer free of threats.

I started using Web Root this year and want to learn about it and how to get the best out of what is offered. My computer skills are fairly good but I still can get stumped by something that should be simple. I am looking for help now. I hope someone out there can help me or at least advise me where to go for help. I use Windows Live Hot Mail and several weeks ago- after composing and sending two messages out- I got an error message, 3204. Can not send or receive... I have struggled with looking for an answer to fix this and it seems so many of the sites that offer support also want money.... It was suggested I disable the firewall- would that work? Any help is appreciated... Looking forward to learning from you all. Thanks, Carol

I have a Samsung laptop  I have had Webroot on it since I bought it last year.  It started running slow so I cleaned up everything and downloaded off of the factory installed Icon on my desktop,  " SW updates"  It had like 10 updates and as it was downloading it emptied my folders on my desktop and threw thumbnails   of  everything all over the screen and now I have one dotted line across the bottom of my screen that just now turned into two dotted lines!  Any idea on what is going on, I have ran a webroot scan...comes back graphic ram is low but nothing else. Thanks for any help I am technologically illiterate.

Hoping others feel the same way. I have been using Webroot for years and always recommended them. This Password Manager problem has me very much questioning my choices... Not really sure why it has taken so long to fix the problem or at least patch it until a fix could be made. It has cuased alot of problem for me and I dont even have all that many passwords stored there. I read a thread where someone had over 300 passwords stored.. oh my what a nightmare... I am still with there security for a long time as I purchased a long term plan the last time I renewed. My question is should I /we contiune using this after its been fixed. Are they going to compensate us for this problem. Think it would have been nice for them to keep us in the loop via Email what was happening ... End of my rant...

Please pardon all of my techie questions but I want to ask them before I spend more cash on yet another product that may or may not really fit my needs.   Are there "basic" versions that do NOT want to manage my passwords and/or credit card information? (like so many other products want to point to as some wonderful "feature" aka: wonderfully packaged and sold security risk IMHO when there is no way to actually stop the underlying processes from still gathering and storing your passwords etc...)   I am very particular about system resource use, running process, and communication ports being held open. (as another product  wanted to hold 24 ports open at times - in port matched loop-back pairs... totally wasted resources, running process, services, threads, and handles.)   Will these products potentially cause any unsolicited inbound packets to show up at my router? (I had issues with other products that were not using TCP/IP communicati

Hello, I'm a newbie...........Kasie92 I have used Webroot for several years and when I saw the price for a renewal I called the company and stated that as I only ever us 1 PC I wanted a reduced price. (a closed mouth is never fed) They ended up giving me a discount. I did ask if the content would be the same. they said yes it would be the same.I have tried to use the optimize scan. It doesn't work. At first I thought is it me???? I found how to change the settings on what I wanted to be optimized but when I go to the scan area it's blank even though the name optimize is there.  I know from reading these posts there are some talented people in here to help me. I await your phenomenal input.                             Kasie-92

Now, after I’ve Signed Up and created a new account on Carbonite+Webroot, because this is where the "Get Started" button led to, the alert keeps appearing down to the right corner of the screen, non stop.  This is the text of the alertWebroot "Sign up for My Account Manage Subscriptions, access support and more by creating a My Account profile." How do I stop this alert?

Got the email about upgrade to LastPass, yeah! Uh oh, asks me to login using my Webroot login/password but get "email or password is invalid". Odd because I have no problem logging in to my Webroot account. What is wrong now?!

I discovered Webroot by sheer accident.  I have been a Norton user for many years.   About a week ago I upgraded to Norton 360 Premier.  With Norton, I am all too familiar with the amount of time it takes to complete routines, such as scans and backups, but I do consider it to be good software.   While doing some research for the best internet security programs (I did a search on Cnet) I came across Webroot.  The contrast between Norton and Webroot intrigued me, so I purchased Webroot Secure Anywhere Complete.  I wanted to compare the differences between the Norton and Webroot software.  Much to my surprise, I learned that I could run Norton and Webroot on the same machine without creating conflicts.  So, that's precisely what I did ... I installed both programs.   Much to my surprise, they seem to be functioning well, with no glitches or slowing down of processes.  I am told that Webroot is non-intrusive, which allows it to function, and not compete, with Norton.  So far, this seems t

As part of reaching Silver VIP, one of the rewards that @ earned was an all expenses paid trip to visit the Webroot office.   He arrived yesterday and I picked him up at the airport.  We scheduled several fun events, including a welcome party with cake, meetings with several key Webroot staff, and showing him around Boulder.   Today the fun continues as TripleHelix got to meet with the executive staff at breakfast, as well as talk to the senior developer team.  He even got to push the button to launch the latest beta version of WSA.   Here's some photos of the events:   Let them eat cake!   Hanging out with@DanP:     Welcome cake - it disappeared in minutes:   We did a Google Hangout with members of the Power Users Group this morning:   Photo with the whole Social & Community team:   TripleHelix got to meet Elvis:   Visiting with the Threat Research team:   Dinner at the famous Dushanbe Teahouse in Bo

Is there an option that I just haven't found that can be set for Webroot to shut down the computer after a deep scan?   Do I need to enable the Windows Firewall? My router has a firewall that runs my computer in stealth mode.    

Retired and happy, saying goodby Norton, and all is running well thanks to the very helpful Webroot support

Hello to all I am having trouble with ( https://s.yimg.com ) every time I try to log into Yahoo