can't login to account on android cellphone

  • 17 November 2021
  • 4 replies

I renewed my webroot anywhere protection but my pixel 3 cell won’t accept my password. how do i fix


Best answer by tipup_lt 17 November 2021, 15:57

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4 replies

Userlevel 7
Badge +25

Hi tipup,

The best answer here is to reach out to Webroot customer support so they can help you with your particular problem or issue.

i have seen issues with some custom keyboards, as well as passwords that confuse capital-O and zero (0), as well as lower case L and the number 1. And you could always try a password reset if all else fails  



Userlevel 3

I say try it. Appears correct to me.

thanks, but my problem turned out to be using the wrong webroot app. Once I figured that out everything is OK

Userlevel 7
Badge +25

Glad it all worked out so easily.