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Hi all, I am trying to login to the webroot console and logged in as administrator.  When I login with email address and password I get a page back which states, LOGGED OUT.  I just got on the computer so I don't know why this is happening.  I've been using this product for several months, make sure I do scans and other maintenance utilities and updates.  Also the other thing I can't seem to do is have the product generate a secure password.  Thank you
Hi ospy55

 

Welcome to the Community Forums.

 

In terms of your issue logging in I would Open a Support Ticket to get the Support Team to look at this issue, as I have never come acorss it before and cannot reproduce it.

 

EDIT: Is the message you see the following?:

 

"Error (UCXS511): Your account has been logged out."

 

If so then please look at this Knowledge Base Article for a possible solution.

 

In terms of the secure password generation that can be achieved from the Password Manager dropdown accessed from the browser toolbar icon...but only the Internet Security Plus & Compllete versions have this feature.  If you are using the version then you do not have it.

 

Regards, Baldrick
Hello ospy55 annd Welcome.

 

 

Generating secure passwords: Webroot Secure Anywhere Context Help 

 

If all fails then contact Support: Submit a Support Ticket 

 

Or feel free to ask anything else. Thanks.

 

edit: Just missed Baldrick's reply...

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