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Cannot change my account from basic to admin.

  • March 28, 2019
  • 1 reply
  • 61 views
A
Hi. I want to deactivate a pc and I cannot access the manage users tab.

Best answer by TripleHelix

Hello @alfonsohim and Welcome to the Webroot Community!

Have a look at the online Guide: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm and if that doesn't help please Submit a Support Ticket and they will sort it out for you!

Thanks,

    1 reply

    TripleHelix
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    • TripleHelix
    • Moderator
    • Answer
    • March 28, 2019
    Hello @alfonsohim and Welcome to the Webroot Community!

    Have a look at the online Guide: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm and if that doesn't help please Submit a Support Ticket and they will sort it out for you!

    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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