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CUSTOMER HELP

  • June 29, 2020
  • 7 replies
  • 174 views
N
Fresh Face

I’ve been trying for days to get someone to answer the phone and help!! I’ve also tried the support tickets from the utility program. I NEED SOME HELP CANCELING THE AUTO-RENEWAL!!!!!!!

Best answer by TripleHelix

I’m not sure you will get a reply? You can check with Webroot Support and ask them: Webroot Customer Service

@khumphrey could maybe help you?

We can only do so much on the Community.

 

Thanks,

    TripleHelix

    7 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • June 29, 2020

    Hello @Navyvet 

     

    You can opt out here: https://www.webroot.com/ca/en/auto-renewal-optout

     

    HTH,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Jasper_The_Rasper
    Ssherjj
    N
    Fresh Face
    • Navyvet
    • Author
    • Fresh Face
    • June 29, 2020

    I did that twice and was waiting for a response back. No response. 

    N
    Fresh Face
    • Navyvet
    • Author
    • Fresh Face
    • June 29, 2020

    Your Message (Jun 29, 2020 19:21)

    no reset email

    Look folks I'm getting fed up with waiting online for over 30 minutes to an hour for someone to answer the phone. I'm also pissed that you can't even reset my damn password. I want to cancel my auto renewal now as well!!!

    Your Message (Jun 27, 2020 16:52)

    Request to cancel Auto Renewal


    Customer Name: Kyle Tompkins
    Customer Email:
    Cancellation Reason: no support

     

    Please don’t post email addresses in Public.

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • June 29, 2020

    I’m not sure you will get a reply? You can check with Webroot Support and ask them: Webroot Customer Service

    @khumphrey could maybe help you?

    We can only do so much on the Community.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
    N
    Fresh Face
    • Navyvet
    • Author
    • Fresh Face
    • June 29, 2020

    I understand that :) This seems to be the only place actually responding.

    Ssherjj
    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • June 29, 2020

    @Navyvet ,

    The best direct line to our team that handles renewals would be here: 

    wr-customersales@opentext.com

    1-866-612-4227

    Hope that helps!

    -Keenan

    N
    Fresh Face
    • Navyvet
    • Author
    • Fresh Face
    • June 29, 2020

    Yep and I’ve been on hold over 40 minutes. The other day is was about an hour. Any other suggestions or is it tea time in Colorado??

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