Answer
How do I get to the page where I can add exceptions?
When webroot blocks a web page, a notificatoin pops up with a button that takes me to a webroot dialog where I can add an exception. That popup disappears pretty quickly, and I don't always get to click it before it goes away. How can I go to the exceptions dialog directly? I don't see anything on the webroot control panel that can take me there.
Best answer by TripleHelix
No there isn't another way. To most of us the Block page doesn't go away unless you click on another website so it sounds like you have a problem so you can either do a clean reinstall of WSA or Submit a Support Ticket and ask them to look into it.
Please follow the steps closely!
Thanks,
TH
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
TH
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