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How do I reset my Security Questions?

  • July 30, 2020
  • 4 replies
  • 1357 views
P
Fresh Face

I’ve replaced my 2FA device, and so need to set up 2FA. But to do so I need the three security question answers, and I have no idea what one of them was.

 

How can I get these reset?

Best answer by TripleHelix

Hello @PeterWR

 

I also posted that you can call…. Or you can call during the day Mon - Fri 7 AM to 5:30 PM (MDT): 1-866-612-4227

 

Let me ping our Community Specialist @khumphrey maybe he can help you.

 

Thanks, 

    This topic has been closed for replies.

    4 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • July 30, 2020

    Hello @PeterWR 

     

    Support is the only one that can help so it’s best to Submit a Support Ticket and they will help you!

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

     

    Or you can call during the day Mon - Fri 7 AM to 5:30 PM (MDT): 1-866-612-4227

     

    https://www.webroot.com/us/en/support/contact

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    P
    Fresh Face
    • PeterWR
    • Author
    • Fresh Face
    • July 31, 2020

    Well that’s just fine and dandy, but there’s no way to submit a support ticket to you when I can’t log in!

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • July 31, 2020

    Hello @PeterWR

     

    I also posted that you can call…. Or you can call during the day Mon - Fri 7 AM to 5:30 PM (MDT): 1-866-612-4227

     

    Let me ping our Community Specialist @khumphrey maybe he can help you.

     

    Thanks, 

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • July 31, 2020

    Hey @PeterWR ,

    As TripleHelix mentioned, since you’re having difficulties logging in, your best bet would be to call support during the above listed times. If you have trouble getting ahold of them, please let me know and I’ll do what I can.

     

    -Keenan

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