Skip to main content
To Customer Support To Customer Support

I have had Webroot for years. I renewed my subscription for two years and put in the special key. I go to the page that shows me how long I have and it only said active. It also said active before I put my new Key Password in. I restarted my computer but still reads active. Help

Hey @Ken Betuel ,

Can you help me understand where you’re looking? Are you going into the Webroot console and then looking under “My account” and “Subscription”?

See below screenshot:

 

If it just says “active” in that section, you should try contacting Support as they’ll have the ability to look at your subscription status.

 

-Keenan

Terms & Conditions