Hi Jimmyjimmyll

 

Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcometoourclan.gifhttp://www.forumsextreme.com/images2/sSig_welcometoourclan.gifhttp://www.forumsextreme.com/images2/sSig_welcometoourclan.gifhttp://www.forumsextreme.com/images2/sSig_welcometoourclan.gif

 

We have come across this one before and so the best thing is that I direct you to a thread that will inform you re. your issue.

 

The bottom line would seem to be that you will need to Open a Support Ticket so that Support can take a look at this, given that I don't believe there is any way for a customer to reset or remove keys, and also no way that I know of for any one in the Community (though perhaps a Mod might be able to help @).

 

But before opening the ticket take a look at the above thread as I think it will answer your ..." What does that mean?".

 

Do post back and let us know how you get on/if the issue is solved.

 

Regards

 

 

 

Baldrick

 

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Hi Jimmyjimmyll,

 

Welcome to the Community!

 

 

Regards,

 

Mike

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