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I had the expired Webroot in my PC. I inserted the new CD but can not run it Why?

  • May 10, 2015
  • 1 reply
  • 19 views
R
Hi. I had an old expired version of Webroot in my pc. I bought a new version in CD. I inserted and scanned my files. at the end it says that my pc is infected and I need to buy a new version, but it doesn't seem it is reading the cd. cause it doesn't ask for my keycode. What do I should do? tHanks!

    1 reply

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello and Welcome to the Webroot Community!
     
    Are you using the New WSA since the 2012 version or the older version from 2011 back? If it's WSA please do a clean reinstall without the CD?
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AANA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
    Daniel 😉
    Ssherjj
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