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Norton tried to bill me for a subscription I no longer have. After letting them know that I have Webroot for the last several months

and demanded a refund I find that the padlock is missing from my Icon on the task bar. I noticed that when I go to the net the padlock apears now it dosen't
Hello alexvega

 

Welcome to the Webroot Community,

 

 Check here to make sure your Browsers are under protect: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte... and if they are then try a clean reinstall of WSA!

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

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