In my Webroot account my mobile device isn't showing as being part of my devices used.
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Hello @butchiej ,
Welcome to the Webroot Community,
You might want to check if you have Lost Device Protection enabled. Also are you running this Webroot Mobile Security version? 5.5.5.38787
If you have chosen not to enable the Lost Device Protection (LDP) feature, your device will not be displayed on your console. This is expected behavior at this time.
If you just installed Webroot then you might need to wait 24 hours for the software to show up in the Webroot Cloud.
If you still experience any issues, please contact Support. This is a Free service with your active Webroot subscription.
Hope this helps?
Welcome to the Webroot Community,
You might want to check if you have Lost Device Protection enabled. Also are you running this Webroot Mobile Security version? 5.5.5.38787
If you have chosen not to enable the Lost Device Protection (LDP) feature, your device will not be displayed on your console. This is expected behavior at this time.
- To Enable Lost Device Protection if you have already installed the app, click here for instructions on how to enable the LDP feature.
- Select "Fix This Now" to enable LDP
If you just installed Webroot then you might need to wait 24 hours for the software to show up in the Webroot Cloud.
If you still experience any issues, please contact Support. This is a Free service with your active Webroot subscription.
Hope this helps?
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