My mobile android isn't showing in connected devices

  • 15 June 2019
  • 1 reply

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In my Webroot account my mobile device isn't showing as being part of my devices used.

Best answer by Ssherjj 15 June 2019, 21:38

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Userlevel 7
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Hello @butchiej ,

Welcome to the Webroot Community,

You might want to check if you have Lost Device Protection enabled. Also are you running this Webroot Mobile Security version?

If you have chosen not to enable the Lost Device Protection (LDP) feature, your device will not be displayed on your console. This is expected behavior at this time.

  • To Enable Lost Device Protection if you have already installed the app, click here for instructions on how to enable the LDP feature.
  • Select "Fix This Now" to enable LDP
Once the Lost Device Protection feature is enabled, you should be able to view your device on your console.

If you just installed Webroot then you might need to wait 24 hours for the software to show up in the Webroot Cloud.

If you still experience any issues, please contact Support. This is a Free service with your active Webroot subscription.

Hope this helps?