I'm looking to get any/all information on Encryption S/W and Webroot Backup and Syncing problems/conflicts? If a post already exists could someone share it? Thank you!
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Hello suzannesteam, Welcome to the Webroot Community Forum. :D
I have been using WSA's Backup & Sync since the first launch of WSA many years ago. At first they had a few bugs, which they fixed. I haven't had any problems with B&S in the last few years. I enjoy the program.
More on Backup & Sync:
http://live.webrootanywhere.com/content/619/Backup-&-Sync-Overview
I have been using WSA's Backup & Sync since the first launch of WSA many years ago. At first they had a few bugs, which they fixed. I haven't had any problems with B&S in the last few years. I enjoy the program.
More on Backup & Sync:
http://live.webrootanywhere.com/content/619/Backup-&-Sync-Overview
Hi suzannesteam
Welcome to the Community Forums.
I run encryption software as well as Backup & Sync and have found no issues but it does depend perhaps on the type of encryption software...did you have a specific application or use for that application in mind?
Witha bit more information we might be able to offer some additional advice.
Regards, Baldrick
Welcome to the Community Forums.
I run encryption software as well as Backup & Sync and have found no issues but it does depend perhaps on the type of encryption software...did you have a specific application or use for that application in mind?
Witha bit more information we might be able to offer some additional advice.
Regards, Baldrick
Thank you. I did find the following post:
Webroot SecureAnywhere and Encryption Software (Bitlocker, Dell Data Protection, TrueCrypt, etc.)https:///t5/Webroot-for-Business/Webroot-SecureAnywhere-and-Encryption-Software-Bitlocker-Dell/td-p/203484 ?06-01-2015 05:40 PM
Hello, my name is Johnny and I work for Webroot in the Enterprise Support department. In the past few weeks there has been quite a bit of discussion around encryption software and Webroot. This topic has been coming up more in the office, on and in forums, and in speaking to customers and prospects though the calls, tickets, etc.
I would like to raise a discussion around the topic and share my findings.
About two weeks ago one of my colleagues ran some tests with Webroot on fully encrypted drives using a variety of encryption software and operating systems. He concluded that there was no negative interaction in any of the cases. Specifically he tested Bitlocker (on 64-bit Windows 7, 8, and 8.1) and Dell Data Protection (on 64-bit Windows 7).
My experience with Webroot has shown Webroot is compatible with all encryption software. In almost all cases, we work right out of the box without any configuration needed. In rare circumstances I have seen Dell Data Protection (DDP) and Webroot not co-exist until exceptions are in place within DDP to exclude the Webroot files and directories. These specific exclusions are:
-^%ENV:systemdrive%Program FilesWebroot
-^%ENV:systemdrive%Program Files (x86)Webroot
-^%ENV:systemdrive%WindowsSystem32WRusr.dll;.dll
-^%ENV:systemdrive%WindowsSysWow64WRusr.dll;.dll
-^%ENV:systemdrive%WindowsSystem32DriversWRKrn.sys;.sys
-^%ENV:systemdrive%ProgramDataWRData
(Note: I have seen certain versions of DDP require different formatting around their exceptions, to please refer to the DDP knowledge base to confirm that they are correct for your version of DDP)
In the rare cases where Webroot is not working well with encryption software (even DDP) and exceptions are required, the monitoring of the files associated with the encryption software is almost certainly at fault. Since the encryption software is attempting to encrypt everything, that can cause conflicts with the WSA client. And even though white listing through Webroot (by adding Good Overrides) may help, I still suggest excluding the WSAB directories from encryption if possible. Having encryption software interfere with Webroot may cause problems in general.
Back to the main purpose of this post. The Webroot staff and I would like to hear your experience with Webroot SecureAnywhere and encryption software. Have you run into problems? What encryption software have you used Webroot with and how successfully was it used? Did it require any special setup to get the two to function right together? Have you run into any weird problems?
We would love to hear your experience and assist with any problems you may have come across.
Thank you,
Johnny S.
Webroot Enterprise Support Engineer
Webroot SecureAnywhere and Encryption Software (Bitlocker, Dell Data Protection, TrueCrypt, etc.)https:///t5/Webroot-for-Business/Webroot-SecureAnywhere-and-Encryption-Software-Bitlocker-Dell/td-p/203484 ?06-01-2015 05:40 PM
Hello, my name is Johnny and I work for Webroot in the Enterprise Support department. In the past few weeks there has been quite a bit of discussion around encryption software and Webroot. This topic has been coming up more in the office, on and in forums, and in speaking to customers and prospects though the calls, tickets, etc.
I would like to raise a discussion around the topic and share my findings.
About two weeks ago one of my colleagues ran some tests with Webroot on fully encrypted drives using a variety of encryption software and operating systems. He concluded that there was no negative interaction in any of the cases. Specifically he tested Bitlocker (on 64-bit Windows 7, 8, and 8.1) and Dell Data Protection (on 64-bit Windows 7).
My experience with Webroot has shown Webroot is compatible with all encryption software. In almost all cases, we work right out of the box without any configuration needed. In rare circumstances I have seen Dell Data Protection (DDP) and Webroot not co-exist until exceptions are in place within DDP to exclude the Webroot files and directories. These specific exclusions are:
-^%ENV:systemdrive%Program FilesWebroot
-^%ENV:systemdrive%Program Files (x86)Webroot
-^%ENV:systemdrive%WindowsSystem32WRusr.dll;.dll
-^%ENV:systemdrive%WindowsSysWow64WRusr.dll;.dll
-^%ENV:systemdrive%WindowsSystem32DriversWRKrn.sys;.sys
-^%ENV:systemdrive%ProgramDataWRData
(Note: I have seen certain versions of DDP require different formatting around their exceptions, to please refer to the DDP knowledge base to confirm that they are correct for your version of DDP)
In the rare cases where Webroot is not working well with encryption software (even DDP) and exceptions are required, the monitoring of the files associated with the encryption software is almost certainly at fault. Since the encryption software is attempting to encrypt everything, that can cause conflicts with the WSA client. And even though white listing through Webroot (by adding Good Overrides) may help, I still suggest excluding the WSAB directories from encryption if possible. Having encryption software interfere with Webroot may cause problems in general.
Back to the main purpose of this post. The Webroot staff and I would like to hear your experience with Webroot SecureAnywhere and encryption software. Have you run into problems? What encryption software have you used Webroot with and how successfully was it used? Did it require any special setup to get the two to function right together? Have you run into any weird problems?
We would love to hear your experience and assist with any problems you may have come across.
Thank you,
Johnny S.
Webroot Enterprise Support Engineer
So, is there anything further thatwe can help you with in conjunction/realtion to your original question?
No, I'm good with this information! Thanks for everyone's help!
No worries...we like to check to make sure that our members have the answers that they need/have been looking for...:D
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