pop ups

  • 25 July 2015
  • 1 reply

i installed webroot and i still keep getting pop ups, every time i click on a link another page pops up. my computer is working slow, its driving me crazy

1 reply

Userlevel 7
Hi rompeculo
Welcome to the Community Forums.
Can you gives us anything more to go on such as what these popups refer to, or if there is an indication of the company behind them (if they are advertising ones then there often is some form of identification as to the company behind them...after all that is the point of advertising).  More information would really help with the determination of the issue.
Anyway, from what you are describing that might be due to a virus but I believe it is more likely due to a non-malware program we commonly refer to as a PUA or POtentially Unwanted Application.
These are very annoying at best in that they cause pop-ups, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holders.
As I said earlier, a bit more information would help to firm up on the diagnosis so please post back with anything more that you can provide...but in the meantime hopefully you have something to go with.
Regards, Baldrick