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Renewal Reminder continues after downloading software disc

  • November 15, 2019
  • 1 reply
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I have Windows 10 and keep getting the Renewal reminder from Webroot even though I’ve purchased my new renewal and installed the software again with my new security key.  I want to make sure its properly installed and also remove these announcements.

 

 

Best answer by TripleHelix

Hello @Patrickjrobinson and Welcome to the Webroot Community!

 

Please do a clean reinstall and that should fix your issue!

 

Please follow the steps closely!
 

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again

Please let us know if that resolves your issue?

Thanks,

    1 reply

    TripleHelix
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    • TripleHelix
    • Moderator
    • Answer
    • November 15, 2019

    Hello @Patrickjrobinson and Welcome to the Webroot Community!

     

    Please do a clean reinstall and that should fix your issue!

     

    Please follow the steps closely!
     

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again

    Please let us know if that resolves your issue?

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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