Just renewed for another year and had 30 days left on my old one.Now with the new one it is telling me 366 days.Shouldn`t that be 396 days?
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Hi evangelize
Welcome to the Community Forums.
When you say 'renewed' did you renew via the Webroot website, i.e., no new key code or did you do a 'pseudo' renewal by being another subscription for which you received & activated a NEW keycode?
If the former then there is definitively something wrong. IF the latter then I am afraid that yo are effectively running 2 subscriptions simultaneously as entering a new keycode does not automatically add one to the other. You can try to get that to happen by Submitting a Support Ticket, providing both keycodes and explaining to the Support Team the position. They may help you out there but it is not guaranteed.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
When you say 'renewed' did you renew via the Webroot website, i.e., no new key code or did you do a 'pseudo' renewal by being another subscription for which you received & activated a NEW keycode?
If the former then there is definitively something wrong. IF the latter then I am afraid that yo are effectively running 2 subscriptions simultaneously as entering a new keycode does not automatically add one to the other. You can try to get that to happen by Submitting a Support Ticket, providing both keycodes and explaining to the Support Team the position. They may help you out there but it is not guaranteed.
Hope that helps?
Regards, Baldrick
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