Unresponsive scipt

  • 12 February 2015
  • 3 replies

Alan here: I have background script continually running, with no message that there is a script problem. Doesn't matter whether I am using Firefox or IE. It slows down my computer and I am not sure that it also "freezes" my system periodically to where I must reboot to continue.

3 replies

Userlevel 7
Badge +52
This is similar to threat
The best thing to do is to Open a Support Ticketand ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
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Thanks for your reply. I chatted with a Webroot tech several weeks ago and no solution to the problem resulted. Can a remote connection be set up with a telephone call where someone can take over; my lack of any but the basics in computing is a drawback. Thanks again.
Userlevel 7
Badge +52
You're welcome
Please feel free to ask any further questions you might have.