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Webroot password manager problems

  • January 20, 2019
  • 6 replies
  • 44 views
J
New Voice
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I am getting this error with password manager: " an error occurred while attempting to contact the server. Please check your internet connection ". I use windows 8.1 and firefox.

Best answer by ProTruckDriver

Hello jamesmancil,

Sorry for the problems with Password Manager. Password Manager is broke. Webroot states that it should be fixed this month or mid February.

https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/firefox-password-manager-toolbar-no-longer-works-314740

HTH
Dave.
    TripleHelix

    6 replies

    ProTruckDriver
    Moderator
    • ProTruckDriver
    • Moderator
    • Answer
    • January 20, 2019
    Hello jamesmancil,

    Sorry for the problems with Password Manager. Password Manager is broke. Webroot states that it should be fixed this month or mid February.

    https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/firefox-password-manager-toolbar-no-longer-works-314740

    HTH
    Dave.
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    B
    R
    J
    New Voice
    Forum|alt.badge.img+7
    • jamesmancil
    • Author
    • New Voice
    • January 21, 2019
    Ok. Thanks for the info
    ProTruckDriver
    R
    Community Leader
    • ROBERT1725
    • January 21, 2019
    Dear Webroot Management, I have been a subscriber for many years. My subscription is up shortly and I would like to know how many extra Months of credit I will get for not having Password Manager for nearly a year.
    Your honor and reputation and finally your answer will determine my future coverage with Webroot as my Internet Security.

    PM me if you wish to answer my very important question.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
    ProTruckDriver
    Moderator
    Dear Webroot Management, I have been a subscriber for many years. My subscription is up shortly and I would like to know how many extra Months of credit I will get for not having Password Manager for nearly a year.
    Your honor and reputation and finally your answer will determine my future coverage with Webroot as my Internet Security.

    PM me if you wish to answer my very important question.
    A Thousand Kudo's to this Post. 🙂
    Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Backup with: Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    Jasper_The_Rasper
    Moderator
    Forum|alt.badge.img+54

    Dear Webroot Management, I have been a subscriber for many years. My subscription is up shortly and I would like to know how many extra Months of credit I will get for not having Password Manager for nearly a year.
    Your honor and reputation and finally your answer will determine my future coverage with Webroot as my Internet Security.

    PM me if you wish to answer my very important question.    A Thousand Kudo's to this Post. 🙂

    I agree Dave.
    I do actually trust Webroot in their promise to fix it in January or February but with the Password Manager being a key component, many users have been let down for what is a huge amount of time and it will be interesting to see how they compensate those users.
    Personally I have just stuck with an older version of Firefox which is not ideal.
    ProTruckDriver
    Ssherjj
    TripleHelix
    M
    Community Expert Advisor
    • Muddy7
    • January 23, 2019
    I do actually trust Webroot in their promise to fix it in January or February
    I also trust them to fix it but personally I am not 100% certain they will be able to keep to their promised deadline.
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