Endpoint Detection and Response (EDR) & Managed Detection and Response (MDR)

Strengthening Cyber Defenses for MSPs with OpenText MDR The cybersecurity landscape is evolving, and managed service providers (MSPs) need cutting-edge tools to protect their customers effectively. With cyber threats becoming more sophisticated, traditional security measures often fall short in providing proactive defense. To address these challenges, OpenText Cybersecurity is hosting an insightful webinar, "Transforming Cybersecurity for MSPs with OpenText MDR," on BrightTalk.This session brings together industry experts Sam Kumarsamy, Director of Product Marketing at OpenText Cybersecurity, and Jeremy Mason, Business Owner at TeamLogic IT Wisconsin, to discuss how Managed Detection and Response (MDR) is reshaping security strategies for MSPs.Why MSPs Need MDR Now More Than EverMSPs play a critical role in securing small and medium-sized businesses (SMBs), which are increasingly targeted by cybercriminals. However, managing cybersecurity across multiple clients can be resource-intensi

OpenText recently surveyed 255 MSPs to uncover key trends shaping the future of Managed Detection and Response (MDR). The findings reveal not only what cybersecurity professionals are prioritizing but also how MSPs can better meet the evolving demands of their small and midsize business (SMB) customers.One key takeaway from the survey: 81% of respondents rated cloud-based SIEM (security information and event management) as important to include in their MDR solution.Why is cloud-based SIEM such a big deal for an MDR? Because for MSPs delivering MDR services, it’s the backbone that makes scalability, visibility, central and efficient threat management possible. Cloud-based SIEM is an essential MDR backboneThe modern attack surface is vast. Business customers are spread across hybrid infrastructures with data flowing through endpoints, networks, applications, and the cloud. Cloud-based SIEM-powered MDR services help MSPs stay on top of this complexity by serving as the single source of tr

When it comes to endpoint detection and response (EDR) compatibility within an MDR offering, managed service providers (MSPs) are weighing two key priorities: native EDR integration or the flexibility to support multiple solutions. According to a recent OpenText survey, opinions are split almost evenly. While 52% of MSPs view native compatibility as moderately or very important, 48% place greater value on flexibility.This divide reflects the unique demands MSPs face. On one hand, native compatibility ensures a tight integration. On the other, the ability to work seamlessly with various EDR tools is critical for MSPs managing diverse client environments. For MSPs managing a mix of EDR tools across their customer base, this adaptability can be the difference between a smooth operation and a logistical headache.In this blog, we’ll explore why flexibility in EDR compatibility is becoming a critical advantage for MSPs, how it ties into SIEM analysis, and actionable steps MSPs can take when

Cyber threats have never been more relentless, and businesses of all sizes are feeling the pressure. That’s where Managed Detection and Response (MDR) comes in—a lifeline for overburdened security teams navigating a threat landscape that’s growing more sophisticated by the day.At its core, MDR is about augmenting, complementing, and upskilling internal security operations. It’s not just about tools—it’s about the expert humans behind those tools. MDR providers bring battle-tested security practitioners and capabilities with:Global visibility into threats and threat actors. Detection engineering expertise to uncover what others might miss. Strong threat hunting capabilities, working 24/7 to stay ahead of adversaries. Seamless integration across diverse security tools and logging ingestion from all corners of the organization’s infrastructure.What started as an emerging offering has quickly grown into a cornerstone of modern cybersecurity strategy. Today, MDR is a thriving, competitive m

Cybercriminals are becoming increasingly sophisticated, agile, and fast. For managed service providers (MSPs) supporting small and medium-sized businesses (SMBs) with cybersecurity services, staying ahead of these adversaries is crucial. One of the most effective ways to do so is through round-the-clock threat hunting.In this blog, we’ll explore why constant threat hunting is essential, the challenges MSPs face in providing it, and how OpenText MDR can help overcome these challenges while offering SMBs the protection they need. The critical edge of 24/7 threat huntingThe pace of cyberattacks has never been faster. Modern threat actors are well-organized and highly skilled, using a range of attack methods to infiltrate systems, escalate privileges, and exfiltrate valuable data. The days of simplistic attacks that can be thwarted by basic defenses are long gone. Today’s adversaries employ advanced tactics like cross-domain attacks, use of stolen credentials, and sophisticated social engi

In today’s cyber threat landscape, good enough is no longer good enough. Cyberattacks don’t clock out at 5 PM, and neither can your security strategy. For Managed Service Providers (MSPs), offering customers 24/7 cybersecurity protection and response isn’t just a competitive advantage—it’s an essential service for business continuity, customer trust, and staying ahead of attackers.But delivering round-the-clock security coverage is easier said than done. It requires the right tools, expertise, and scale. This is why partnering with OpenText for offering managed detection and response (MDR) can help MSPs deliver on this critical need without overburdening their resources. The case for 24/7 cybersecurity protectionLet’s face it: the cyber threat landscape is relentless, and the game is changing fast. Small and medium-sized businesses (SMBs) make up the core customer base for MSPs and are often top targets for cyberattacks. Cybercriminals see SMBs as easier to exploit—with fewer resources

The managed service provider (MSP) industry is booming with opportunities. At the same time, MSPs face the challenge of balancing customer satisfaction with profitability, making strategic decisions more important than ever. For 35% of MSPs, building cyber resiliency for customers is a top strategic priority, but that goal often runs up against resource constraints and rising operational costs.[i] To stay competitive, MSPs are focusing on improving operational efficiency (35%) and keeping costs under control (33%).[ii]One of the smartest ways to tackle these strategic goals is by partnering with OpenText to deliver managed detection and response (MDR) services. This partnership empowers MSPs to offer a cutting-edge, fully managed detection and response service, taking the weight off operational costs and simplifying the complexity of building and managing an in-house MDR solution.Here are five ways OpenText MDR helps MSPs overcome their biggest challenges: 1. Filling the security staff

In today’s digital-first world, small and medium-sized businesses (SMBs) face cybersecurity challenges that grow more complex by the day. SMBs are prime targets for attackers hoping to gain a foothold inside any organization that doesn’t have extensive security measures. As threats increase, so does the need for comprehensive, reliable, and accessible protection.This is where managed detection and response (MDR) services come in. MDR combines threat detection, investigation, and response, offering businesses the support from a team of security experts who monitor the environment 24/7 to identify and respond to threats. For many SMBs, MDR is an ideal solution because it provides a level of protection and expertise that would otherwise require building an in-house security operations center (SOC).With OpenText MDR, SMBs get exactly this level of protection, backed by a trusted name in cybersecurity. Delivered through our extensive network of leading MSPs, OpenText MDR offers the power of