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  • 1,150 Topics
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1150 Topics
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New Member
llsNew Member
asked in Endpoint Protection
Firewall Rule changes for new console?

There’s a list of URLs that need to be granted access through firewalls from your KB that float around this forum. In anticipation of a new console going live in five days, are there any new exceptions that need to be made to our clients’ firewalls in order for endpoints to continue checking in?List of URLs we currently allow traffic to:*.webrootcloudav.comAgent communication and updates(Please note: Some firewalls do not support double dotted subdomain names with a single wildcard mask (i.e. g1.p4.webrootcloudav.com being represented by *.webrootcloudav.com) so some environments might require either *.p4.webrootcloudav.com or *.*.webrootcloudav.com) *.webroot.comAgent messaginghttps://wrskynet.s3.amazonaws.com/*https://wrskynet-eu.s3-eu-west-1.amazonaws.com/*https://wrskynet-oregon.s3-us-west-2.amazonaws.com/*Agent file downloading and uploading *.webrootanywhere.comManagement portal and support ticket logs upload WSAWebFilteringPortal.elasticbeanstalk.comWeb Threat Shield

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Fresh Face
Cyber2021Fresh Face
asked in Endpoint Protection
New Target inclusion in a existing program

Hi, Is there a way to include new targets in an existing Program.  I launched a Program and now I need to add the new employees into the existing Program. I believe we can include new campaigns to the launched program but not sure of including the new targets which has been imported will be part of the Program too.  Thanks

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ggreenbaum
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New Member
TigNew Member
asked in Endpoint Protection
endpoints desapear from web console

Hello Some of my endpoints became not seen recently, its no possible to uninstall webroot because of de permissions.It makes no sense uninstall and reinstall, they to many endpoints. Can anyone help me to solve ? Regards Luis 

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dstokes1
A
ajbruscino
asked in Endpoint Protection
Retrieve exceptions from command-line

Good morning all, Could anyone give me a command to pull the exceptions that have been sent to a specific endpoint, are they contained in the registry anywhere? Could I regquery the list?  Thank you,

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Fresh Face
kbystrakFresh Face
posted in Endpoint Protection
Problems with WRusr.dll and Chrome

There are many copies of WRusr.dll in the C:\Windows\Temp folder with names like WRusr.dll-20390-1.tmp.  Here is a list of them from one laptop: Mode                LastWriteTime         Length Name----                -------------         ------ -----a----        11/5/2020   5:05 PM         225736 WRusr.dll-10500-1.tmp-a----       11/26/2020   3:02 AM         270680 WRusr.dll-1144267656-0.tmp-a----       11/26/2020   3:02 AM         225736 WRusr.dll-1144267656-1.tmp-a----        1/12/2021  11:43 AM         270680 WRusr.dll-140687-0.tmp-a----        1/12/2021  11:43 AM         225736 WRusr.dll-140687-1.tmp-a----         3/1/2021  11:36 AM         270680 WRusr.dll-20390-0.tmp-a----         3/1/2021  11:36 AM         225736 WRusr.dll-20390-1.tmp-a----       11/26/2020   3:02 AM         270680 WRusr.dll-23296-0.tmp-a----       11/26/2020   3:02 AM         225736 WRusr.dll-23296-1.tmp-a----       11/10/2020   2:54 PM         270680 WRusr.dll-23875-0.tmp-a----       11/10/2020   2:54 PM    

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Popular Voice
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Fresh Face
tsbictFresh Face
posted in Endpoint Protection
Webroot billing with Autotask PSA

Hi all, We are getting pretty frustrated because of no automation of billing the correct webroot agents to the customer.We’re working with Autotask PSA and when a customer takes Webroot or change the number of agents it is beeing changed in the WebRoot portal. Next we send a email to our admin who has to change within the contract of Autotask of that specific customer the numer of webroot agents. Sometimes it happens that the email has nog been read or someone forgot to sent an email resulting in not a correct invoice to the customer and not paid costs for us.Which possibillities offers webroot to automate this? Kind Regards, Niels  

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New Voice
stack888New Voice
asked in Endpoint Protection
A number of endpoints not checking in to console

Looking at the console,  a number of our Windows 10 PCs haven’t checked in for the past 10 days or so. I’ve made sure these devices are on and users have been using them as normal. How can I force the device to check in with the console again?

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New Voice
10d
Popular Voice
10dPopular Voice
posted in Endpoint Protection
FYI: Management console issiue

Partial Outage Webroot Management ConsolesIdentified - The issue has been identified and a fix is being implemented.Feb 24, 09:03 UTCInvestigating - Webroot Management Consoles is currently experiencing a partial outage. We are investigating the issue and working on a speedy resolution. Thank you for your patience.Feb 24, 08:37 UTC

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10d
Popular Voice
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New Voice
BillSlavenNew Voice
posted in Endpoint Protection
Console Alerts not Triggering

HiI have had console alerts setup to notify me of Threats and Installs for 3 years but in the last 6 months I have not been sent notifications for detected threats or installs on all bar one occasion where I received it 24 hours after the fact.It used to all work instantly.I have raised this with support now and in the past and not got very far. Is anyone else experiencing this issue and if you managed to fix it how did you do so?Thanks Bill

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New Voice
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New Member
StatsministernNew Member
asked in Endpoint Protection
Favor low cpu usage policy, experience?

Hello - I recently started manage Webroot in our environment, and I noticed none of the active policies have this “Favor low CPU usage” setting enabled. Anyone got any experience with this setting? I figured there had to be a reason why it is disabled. Maybe it doesn’t do much, or maybe the scan will be too slow?The setting for “Favor low RAM usage” is enabled in most policies. Thanks!

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coscooper
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New Member
imtiaz4gisNew Member
asked in Endpoint Protection
Lost webroot secureanywhere keycode

Hi Team, We recently purchased the webroot secure anywhere for one of our enterprise servers. The agent was installed on the server with the new keycode received. The finance team lost the email with the keycode but the server still has the agent installed and shows only the first 4 digits of the keycode applied.The finance team even does not remember the first name / last name used for registration as they work on multiple things.We only have two things: Th first 4 digits of the keycode and the purchase date. Please help.Regards

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TripleHelix
Moderator
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Fresh Face
Chrishuff1Fresh Face
asked in Endpoint Protection
Chrome Extension causing logout issues?

I just rolled out Webroot to a client, including the Chrome extension. Almost immediately after rolling it out, one user starts complaining of websites not keeping him signed in. They only thing that's changed is WR. Has anyone heard of this before? 

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TripleHelix
Moderator
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Fresh Face
drcgreenwayFresh Face
asked in Endpoint Protection
Open Webroot on end point

Hi, I have recently installed Webroot at my workplace but I am unable to open Webroot on the endpoints. On attempting to open I have a message  to contact the network administrator to access the user interface.Can anyone help me to resolve this set up issue. Many thanks.

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coscooper
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Fresh Face
EasyNowFresh Face
posted in Endpoint Protection
Interface must have changed, there is no "PC Security" Tab?

I need to remove two retired machines from WR, but all the instructions say to click on PC Security. Does Not Exist. The tabs I see are: Dashboard | Sites | Admins | Groups | Reports |Please provide instructions to remove machines using current, January 2021 interface. I need to use those licenses on new machines.I logged in with Admin credsI uninstalled through appwiz.cpl, but webroot STILL show the machines, reports they’ve been recently scanned, and are clean. Clean? They are DEAD. RETIRED. I set the policy to unmanaged, but the console just won’t let go.Do i have to plug them back in, and seek & destroy in the registry? I bet if I stop paying for the licenses, they’ll stop on a dime.

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coscooper
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Fresh Face
drcgreenwayFresh Face
asked in Endpoint Protection
Adding Admin no Account Type

I have recently installed Web Root in my business and when adding a new admin, the option of Account Type does not appear. How can I designate  Super Admin rights to the new user? 

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Fresh Face
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New Member
aaroncleggNew Member
asked in Endpoint Protection
Chrome hang with identity shield

HiWorking for an MSP and I am noticing an emerging issue with the identity shield causing Chrome to hang or launch with a blank screen.  The circumstances are: Windows 10 2004 January 2021 Windows 10 CU installed Webroot installed and up to date Nvidia graphics card (no specific  model) Chrome installed and up to dateIf all of these are fulfilled except for the January CU, the problem does not occur.  It also does not seem to occur on machines without Nvidia graphics.  I have seen 10 instances of this since yesterday, and was able to replicate the issue on brand new machines.The workaround is to set the application protection for the chrome.exe to allow rather than protect.

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TripleHelix
Moderator
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NeedSupportFresh Face
asked in Endpoint Protection
Webroot SecureAnywhere Uninstall methods fail

Uninstalling from Apps & Features or Appwiz.cpl fails with the above message. Logging in as Administrator does not work. Logging in Safe Mode doesn’t work. How do I remove this program from my Windows 10 system? Webroot Secureanywhere endpoint 9.0.29.62 -Protected is listed in Hidden Icons.

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coscooper
D
Fresh Face
dmordaFresh Face
posted in Endpoint Protection
Google Chrome stops working until Webroot is reinstalled

I have Webroot deployed across a large number of endpoints. Every once in a while a few people will report that Google Chrome will not open. As soon as I uninstall Webroot, Chrome works just fine. And then when I reinstall Webroot things are back to normal.Is this a known issue, any suggestions for how best to deal with it?

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New Voice
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New Member
Tesla007New Member
posted in Endpoint Protection
issue with using Access Webroot Endpoint Protection via API

Using Continuum, want to use Access Webroot Endpoint Protection via API and when I click the submit button, I get the following. “Access Webroot via API request has been failed” Any thoughts would be appreciated.

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coscooper
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Popular Voice
BrianB23Popular Voice
asked in Endpoint Protection
Webroot restarts after recent Windows update

In the past few days, I’ve been experiencing issues with Webroot locking up machines, stealing resources (40-50%).  Event manager on some workstations reports that the service is constantly restarting.  I’ve experienced this with both .48 and .62 endpoint versions.  I’ve created a support ticket for this, but I was curious if anyone else is experiencing issues.  I haven’t been able to pinpoint what the issue is, but I suspect it’s a recent Windows update?  I’m having issues with clients both on and off domains - all running Windows 10.

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Popular Voice
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New Voice
msmith-442New Voice
asked in Endpoint Protection
How do I configure email alerts?

Hello, I’m a new user of Webroot SecureAnywhere, managing about 80 endpoints.  I would like to configure the application so that if a virus is found it automatically emails an administrator, rather than having to watch the console all day.  Is this possible?  I tried searching the forums and all I could find was a thread from two years ago that “we’re looking into implementing this feature”.  Is this possible now?

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coscooper
danielecapuano
Fresh Face
danielecapuanoFresh Face
asked in Endpoint Protection
System Optimizer from command line

Hello,is there a way I can run an ad-hoc system optimization from the command-line without using the available commands in the GSM console?Thank you.Daniele Capuano

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coscooper
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New Member
ditditNew Member
asked in Endpoint Protection
Will reformatting my PC erase Endpoint Protection?

Yes stupid question as stated in the subject.But to make long story short I use to work for a company 3 months ago. They installed Webroot SecureAnywhere Endpoint Protection on my personal laptop because I use it for work. I don’t work for them anymore as I have moved country and can’t be bother contacting their IT to get it removed from their central console. Now I notice they left their Webroot on my laptop and cannot delete it or even open it. It tells me to contact system administrator bla bla bla…  Well my laptop is very slow at times now so I am thinking of reformatting and doing a clean wipe of my PC. Will this successfully remove Webroot from my PC?Thanks

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coscooper
D
New Member
dollabillNew Member
asked in Endpoint Protection
Whitelist overwrites - Applying to all machines

I’ve created some whitelist overwrites that I want applied to all machines. I’ve selected NO to apply to policy because the knowledge article says that by selecting NO it will apply to all policies on our site. Am I seeing and thinking about that correctly? Reference Link: https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/UsingOverrides/CreatingWhitelistOverrides.htm 

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coscooper
S
Fresh Face
SyntheticFresh Face
posted in Endpoint Protection
Any way to force daily scans?

Using the business version, is there any way to force a scan to run every single day?I have a policy to scan daily and “scan before 8 am when the computer is idle” but this appears to not cause a scan to actually happen but once a week.  A specific computer I picked out as an example does not routinely experience “idle” times and is never shut off in normal operation, but spends entire weeks without performing a scheduled scan. There is another set of options such as “scan at 8 am when resources are available” but I am nervous to try it, it sounds to me like another conditional that might result in scans not being carried out under certain circumstances.Anyone have any knowledge about this?I also have an open ticket with Webroot but they’ve been slow to respond usefully, so I figured I’d take a shot on the forum.Incidentally, I am aware the real value of Webroot is its realtime scan, but I am required to show daily file scans are being conducted as well.

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coscooper

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