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Welcome to the Endpoint Protection and management console Discussion Forum!

  • 1,152 Topics
  • 3,750 Replies
1152 Topics
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Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
Cannot finish the installation on a new Mac

A new Macbook Air, M3 CPU. Sequoia 15.5.I downloaded  the Endpoint Protection Agent from Management Console. Run installation. Finished with information: Next Steps:The Webroot SecureAnywhere® application will launch automatically after you close this window. You will be guided through a few additional steps to finish activating your product. But Webroot is never coming up. Even I tried to run it manually, no success. Don’t have any warning, for example, that I need to allow an downloading app either. Any idea why? And how to continue the installation steps?Thanks.

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Popular Voice
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JR565OpenText Employee
posted in Endpoint Protection
Business Mac Agents Update Version 9.7.1.110

Hello,We have updated our WSA Mac Business Agent to version 9.7.1.110.This release includes the following updates:As part of our integration with OpenText™ Cybersecurity, Webroot Business Endpoint is transitioning to OpenText™ Core Endpoint Protection. During this rebranding process, you may still encounter references to Webroot. Improvement in interactive installation experience for EDR/MDR. Device-level GSM policy support for selective installation and uninstallation of EDR/MDR. Security hardening.Previously installed business agents should update automatically. If you experience any issues related to the update, performance, or stability, please don’t hesitate to contact us.Thanks,JRathee

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TripleHelix
Moderator
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Fresh Face
Ger van de KolkFresh Face
asked in Endpoint Protection
Webroot issues a warning indicating that vonburgtv.nl might contain potentially unsafe content.

Good afternoon, My customer Vonburg TV is using webroot for antivirus. Now he has seen the picture beneath on one of his desktops. that Webroot issues a warning indicating that vonburgtv.nl might contain potentially unsafe content." Is it possible  that Webroot remove Vonburgtv.nl from its blacklist?Regards,Ger van de kolk

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TripleHelix
Moderator
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Fresh Face
BdubITFresh Face
asked in Endpoint Protection
Win.Trojan.Coffeeloader

I am seeing an number of hits from different client of the Win.Trojan.Coffeeloader malware of the last couple of days.  Has anyone else seen this one.  I have done reading on this but doesn’t seem to be any real data on how to  properly check that these hits are legit and not false postives.  They seem to find the issue in ARMOURYAIOSDK.DLL from Asus Armoury Crate.  I have check the first system with additional malware checkers and found nothing.  Webroot has been quarantining the file but trying to get a second opinion from other checkers.  Anyone else seeing this?

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TripleHelix
Moderator
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New Member
dm661New Member
asked in Endpoint Protection
How to edit keycode on all domain PCs?

Is there a supported method for mass updating the keycode on many PCs on a domain via GPO or otherwise?

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New Member
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Endpoint Protection
Can the Webroot Isolate Process Be Automated?

Hi there,We’ve been exploring some of the newer features with Webroot and I am curious if the Isolate function can be triggered automatically by the endpoint agent.The documentation seems to indicate that it is only a manual process, but that seems ineffective. By the time we have someone in the portal clicking the isolate button, it’s probably too late to do much good.Thanks for your help!Matt

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kleinmat4103
Popular Voice
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Jeremiah VorisOpenText Employee
posted in Endpoint Protection
Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917  

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Popular Voice
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New Voice
DragonsSuck
asked in Endpoint Protection
Webroot Offline

When Win11 is offline with Webroot fully installed and updated, how much less powerful is it? Webroot is a thin AV client that needs constant internet access when it finds a virus, to scan and be told what to do next. All modern AVs are affected by being offline, and are less powerful, but Webroot is more affected. How much more affected is it? Is it almost worthless when it is offline?

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Community Expert Advisor
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Jose Maria BasilioOpenText Employee
asked in Endpoint Protection
Endpoint Protection Local Repository

Hello CommunityCurrently testing Webroot endpoint for to my company, so we have a list of servers without internet access I would like to know if is possible to have a local repository, The idea is that these servers will update and communicate with the new one through this local repository. Is this possible or all servers must have internet access?Best Regards

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Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
Mobile protection

Just wanted to confirm: Webroot Endpoint Protection only runs on Windows or Mac. There is no business product for mobile devices: phones and tablets? If I want to use Webroot, will I need to purchase separate Webroot Mobile Security home-user licenses for each device?  

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Popular Voice
Clauseee
Fresh Face
ClauseeeFresh Face
asked in Endpoint Protection
Could Someone Give me Advice Guidance on Implementing OpenText Cybersecurity Solutions in a Hybrid IT ?

Hello there,I am new to OpenText Cybersecurity solutions and am looking for some guidance on best practices for implementing these tools in a hybrid IT environment. Our organization is currently transitioning to a mix of on premises and cloud based systems; and we are particularly interested; in leveraging OpenText's solutions for data protection; threat detection; and response. What are the best practices for integrating OpenText's cybersecurity solutions with existing on-premises infrastructure and cloud platforms? Are there any common challenges or pitfalls that I should be aware of during this process?🤔How does OpenText support data protection; especially with regard to regulatory compliance? Are there particular features or modules that are particularly beneficial in ensuring compliance across hybrid environments?🤔Could anyone share experiences or recommendations on using OpenText's tools for incident response? I am interested in understanding how these solutions can help in ear

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Community Expert Advisor
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New Member
SkylarNew Member
asked in Endpoint Protection
Failed agent command

Hello Team, What does the reason why the status of the agent command is failed. I tried to uninstall Webroot on a device. After 22 hours I checked the command log and it says failed. The device is checking in fine on the console. Any reason why it fails?

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Community Expert Advisor
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Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
Webroot is deactivated

I have a Mac which has Webroot installed a while back. Now suddenly it seems not to be activated. When I copied keycode manually to Webroot, nothing happens, it's just coming back to the same screen, informing:subscription information not available.Machine information:- Mac OS Catalina- Webroot 9.1.0.144I tried to install the latest version, but the installation is not completed, I guess because Catalina is not supported by the newest version. The program is not activated, so cannot upgrade Webroot on this computer to a newer version.Any idea to fix this?Thank you.

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TripleHelix
Moderator
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Fresh Face
Rudi_77Fresh Face
asked in Endpoint Protection
Agent versions out of support and AV Engine updates - I'm new to Webroot!

Hi All, I’m a Webroot noob and just wanted to grasp how Webroot manages Agent Version lifecycle and how might that effect AV Definition updates.Apologies if there’s a topic or webpage displaying this info.I’m administering a site with a spread of 9.0.29.26 Agents, up to 9.0.35.12 and the Management Console I’m looking at gives a nice RAG status spectrum of the Agents, with the 9.0.29.26 coloured in Red...assuming that means it’s out of support?Is this just a visual indicator to suggest updating or has that version actually expired and at risk of not receiving the latest AV definitions? Regards 

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TripleHelix
Moderator
mcattano
New Voice
mcattanoNew Voice
asked in Endpoint Protection
Webroot Endpoint Protection for MAC - Unable to Connect to Service

Hello all, Has anyone been experiencing this issue with the Webroot Endpoint Protection agent for MAC?  All our managed MACs in various sites, running macos 11/12/13/14, are experiencing this issue.  This has been happening since October 2023.  This happens after a reboot where the agent will load correctly and then crash during a scan.  Webroot Support has not provided any ETA on a fix. Thanks for any feedback, Michael     

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Fresh Face
lcs0500Fresh Face
asked in Endpoint Protection
Error Codes for Endpoint installer

Where can I find a list of the error codes using wsasme.exe in a Windows script?Thank you.

705
TripleHelix
Moderator
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Popular Voice
hungphamPopular Voice
asked in Endpoint Protection
OS support in each release

I think I read somewhere before, but I cannot find it out so if anyone can point me to that page, it would be great. Basically we are having mixed Windows 10, Windows 11, Mac High Sierra, Mac Catalina, Mac Sonoma. So, the Webroot Endpoint Protection agents are also in different versions. I want to have the list of each Webroot version which supports for which OS.For example:-Mac release 9.5.11.117 requires at least Big Sur macOS.In addition, I found this page https://www.webroot.com/us/en/legal#sys-reqs but not sure what versions mean here. Is macOS Sonoma a version with different builds? Or Sonoma 14.3 is a version and 14.3.1 is another version?Thank you.

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AsadP
New Voice
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Fresh Face
AniaFresh Face
asked in Endpoint Protection
browser malware

Dear Team, have you seen something like that before? Is it some kind of malware in my browser? I scanned the computer using different scans and I could not find anything. I unistalled the browser and the icons look normal. Is it something to worry about?   Normal look:  

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TripleHelix
Moderator
A
Fresh Face
AniaFresh Face
asked in Endpoint Protection
Threat removal

Hello,I’ve got a question. I started my PC and this message poped up. Is it something I should worry about? I tried to remove a potential threat but it was impossible. It got stuck. I restarted my PC, scanned again and there was no such message anymore. I checked the console and it was fine. Could someone explain it? Is it false or sth?Thank you in advance  

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TripleHelix
Moderator
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Fresh Face
getpaFresh Face
asked in Endpoint Protection
Crucial Endpoint Console Feature will be lost

With the deprecation of the endpoint management console, we have lost a critical tool to help support our clients.   Please add the client’s (WAN) IP address to the entities listing or to the summary section above or below the Internal IP as a suitable workaround.Using the Universal Reporter is too slow and cumbersome to obtain this information.  

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Community Expert Advisor
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New Voice
chrisroseNew Voice
posted in Endpoint Protection
Deprecation of old Endpoint Management Console

Good day,I’m curious if anybody can shed any insight on the deprecation of the old Endpoint Protection Console and what we are to expect in terms of changes as of November 28th? I have reviewed training videos and understand where to perform most functions using the new console and entities.Please understand that we have hundreds of a sites listed in our consoles and I have reviewed the videos.Currently if I wish to go to the console and perform work on a site, I can go to the Sites list and I can search and find the site wether that is ABC company or XYZ, then I can click the little pop out or go to Endpoint Protection and click the “Go to Endpoint Protection Console” and I can access the old console.So what happens when the existing console is deprecated? will this button go away? Will  there be a new button that will jump us to the specific site in Entities?There are also some logs areas that I’m suspect will no longer be available.Currently I can see which users accessed a site in

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S
New Member
SebkmsNew Member
asked in Endpoint Protection
Webroot , Windows Defender and Huntress

Hello, We are using Webroot alongside Huntress, and we want to use the features of Managed AV of Huntress as it can trigger an analyse of the Huntress ThreatOps Team. So, my question is simple, can we use Webroot and Microsoft Defender actively (as Windows Defender can stop a malware and trigger Huntress) on the same computer.Actually, i have just found some very old article that says it’s possible :SecureAnywhere You want to know if SecureAnywhere is compatible with other antivirus software (webroot.com)SecureAnywhere You want tips for running SecureAnywhere with another antivirus program (webroot.com)But it’s about 10-year-old articles, so i want to know if, in 2023, it still actual , or not?I have also seen this post : Webroot with Windows Defender in 2021 | Webroot Community but the solution say that Windows Defender should have Active Scanning Disabled  so i suppose that will disable the benefit of Microsoft Defender with Huntress. Thanks in advance

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TripleHelix
Moderator
M
Fresh Face
moawadaFresh Face
asked in Endpoint Protection
Webroot SIEM Integration

Hello, Is there a way to integrate Webroot Endpoint Protection with a SIEM like ArcSight or similar ?Thanks.

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Fresh Face
J
Fresh Face
jeremyvFresh Face
posted in Endpoint Protection
Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled?

Hi Webroot Team, Newbie here. Can we audit device per sites if Web Threat Shield extension for Browser is enabled or disabled? Also, if the Web Threat Shield extension is disabled from a device with Webroot client program, does it mean that if the User accessed a malicious site, Webroot would not block it? Thank you.

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New Member
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Fresh Face
iitjojoFresh Face
asked in Endpoint Protection
Webroot impact on performance Windows 2019 vs 2012 R2

We have used webroot for many years, without any major hickups. We have a farm of servers running web applications based on Microsoft.net, so nothing particularly fancy but some features in the system are a bit I/O intensive. They are hosted on GCP and AWS, so vms basically.Now when we have (finally) done “in place” upgrades from 2012 R2 to 2019, we notice that everything went to a halt, basically losing about half the performance on average. First I thought, 2019 is a bloat, maybe we need to do clean installs instead of in place upgrades. But no, this doesn’t help. Then I saw that Defender was active next to webroot. This was a bit alarming, and after disabling Defender, we notice an improvement. But still, if we also disable Webroot we gain another 30% in performance and it’s only then it is comparable to 2012 R2 performance.I’ve tried adding exclusions and it does help a bit (but only if I untick “detect if malicious”) but is that really the only way to go?Anyone has had similar iss

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Fresh Face

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