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Ellery Lucas

  • August 6, 2026
  • 3 replies
  • 79 views
New Member

Problem with VPN.

I have been unable to access my computer in the internet because my webroot VPN does not allow me.

The only way I get to the internet is by disconnecting the VPN. Once connected to internet, reconnecting back the VPN cuts me out.

Please help.

Best answer by TripleHelix

Hello ​@ellery.lucas 

 

Please contact Webroot Support directly in most cases it’s a back-end issue!

 

https://www.webrootanywhere.com/servicetalk.asp?

 

Thanks,

      3 replies

      TripleHelix
      Moderator
      Forum|alt.badge.img+63
      • TripleHelix
      • Moderator
      • Answer
      • August 6, 2026

      Hello ​@ellery.lucas 

       

      Please contact Webroot Support directly in most cases it’s a back-end issue!

       

      https://www.webrootanywhere.com/servicetalk.asp?

       

      Thanks,

      Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 22H2 on my Alienware 17R2 and Windows 11 Pro x64 25H2 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
        New Member
        • Sharon12
        • New Member
        • September 1, 2026

        Problem with VPN.

        I have been unable to access my computer in the internet because my webroot VPN does not allow me.

        The only way I get to the internet is by disconnecting the VPN. Once connected to internet, reconnecting back the VPN cuts me out.

        Please help.

        I am facing a similar issue, how long should we wait after creating a support ticket

          TripleHelix
          Moderator
          Forum|alt.badge.img+63
          • TripleHelix
          • Moderator
          • September 1, 2026

          Problem with VPN.

          I have been unable to access my computer in the internet because my webroot VPN does not allow me.

          The only way I get to the internet is by disconnecting the VPN. Once connected to internet, reconnecting back the VPN cuts me out.

          Please help.

          I am facing a similar issue, how long should we wait after creating a support ticket

          Hello ​@Sharon12 

          About 24 to 48 hours.

          Thanks,

          Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 22H2 on my Alienware 17R2 and Windows 11 Pro x64 25H2 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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