Secure Cloud

 To continue strengthening the security of our communications and align with current industry standards, Webroot will remove support for TLS 1.0 and TLS 1.1 in a future platform update.This announcement is being shared well in advance to give customers several months to review their environments and ensure TLS 1.2 or higher is enabled. Additional details and timing for this change will be communicated in a future update.Once this change is implemented, only TLS 1.2 or higher will be accepted for Webroot product communications including the Console, endpoints, and backend services.This update ensures encrypted communication between Webroot components remains secure, compliant, and compatible with modern operating systems and platforms.

We have begun rolling out Real-Time Agent Communication (RTAC) - Agent Commands for Webroot Business Agents. This enhancement replaces the existing 15-minute polling mechanism with a persistent real-time communication model, significantly improving command delivery speed and responsiveness. What Is ChangingToday, Agent Commands are delivered using a polling mechanism that checks in every 15 minutes.With Real-Time Agent Communication enabled:Agent Commands are delivered almost instantly Command execution latency is significantly reduced No workflow changes are required in the Console No configuration changes are required from MSPs or administratorsThe feature will be automatically enabled as agents upgrade. Agen

Hello,      I am trying to add images to phishing campaigns for SAT. I want to do this so I can relate the material either to the client itself or to current security events. I have tried using the editor in both the Site List and the Management Console. I have browsed through the posts on here and have read the OpenText Admin Guide. I have tried hosting the image on imgur and Google Drive, as well as a simple Ctrl+C, Ctrl+V combo. Nothing has worked. Using the image addition window (see below) doesn’t work: If I insert a URL in the Image Info tab and press “OK,” the window closes and nothing happens (no image inserted). I I use the link tab, insert a URL and press “OK,” I get the following error:

I’d love to get some input from MSPs on where you’d like to see the dashboard and reporting experience evolve in the console.We’re spending more time thinking about how dashboards should surface the right information at the right time, and how reporting can move beyond static exports into something genuinely useful for operations, customers and decision making.A few prompts to get the discussion going: What dashboard tiles do you rely on most today and why? What’s missing or painful in current reporting? What would make dashboards genuinely more actionable for you? How do you use reports with customers versus internally? If you’re happy to share thoughts in the comments or via DM, I’d really appreciate the input. This will directly influence where we invest next.

Hi everyone 👋I’m Chris Saunders, Lead Product Manager at OpenText, where I’m responsible for the strategic development of our Cybersecurity Management Console supporting Endpoint Security, Endpoint Detection & Response, DNS Security and Security Awareness Training.I’ve spent over 20 years in cybersecurity, starting in engineering and enterprise support before moving into product. It means I’m passionate about building solutions that genuinely work in real-world environments and deliver an excellent customer experience.My role involves working closely with MSPs, partners, sales and engineering to translate real operational challenges into practical product improvements, using data and customer insight to prioritise what matters most.Outside of work, I’m a big fan of running and football (and by football I mean the proper kind, not American rugby 😄⚽️).I’m looking

I have used, and trusted, webroot for many years.  That trust is damagedI received an email from a contractor.  I was expecting a quote from him, and the email purported to be a quote.  It contained a button to see the quote.  I did not check the URL the button pointed to.  I believe it was a .mx address which had noting to do with my contractorI clicked the button and it set up remote control for the criminal.  Webroot did not block it or warn me,The criminal managed to steal money from my mutual fund.  After I found I had been hacked I ran a full scan with webroot and got a clean bill of health.Why did webroot not catch this?Thanks 

The computer and laptop keyboards are hanging, and the device needs to be restarted to log in. If we uninstall webroot, it works fine. Please advise how to solve this issue, just renew webroot for another 1 year.

Hi WSA CommunityWindows 11 Pro 25H2  Build 2600.7019  WSA popup reporting 32 Registry Errors.I start WSA System Optimiser and the Windows shows 4 Registery Entries and after Optimsing Shows 26 Entries. If I relaunch WSA System Optimiser reports 4 entries and 26 Post Optimising.Ran DISM /Online /Cleanup-Image /CheckHealth, DISM /Online /Cleanup-Image /ScanHealth and SFC /Scannow is an elevated Command Prompt no reported issues.Any ideas please ?Thank you SXR6

Looking for in-depth info on managing your Webroot security setup? The Administrator Guide provides step-by-step instructions for Managed Detection and Response (MDR) —perfect for advanced configuration and ongoing management. For more information about Managed Detection and Response (MDR), refer to the Administrator Guide here.

New to OpenText Cybersecurity? Start here! The Admin Getting Started Guide covers essential first steps, user setup, and basic configuration—ideal for new administrators launching Webroot protection for the first time.Click here for the Getting Started guide!

 Watch step-by-step videos covering Managed Detection and Response features - Learn how to start a trial in the Management console and install the MDR agent on endpoints. These quick how-to guides make setup and training easier for everyone.You can access MDR how-to videos here.

I wanted to thank the product managers of the macOS product line for the improvements in scanning capabilities and the more timely updates I’ve seen over this past year. macOS malware is infrequent/almost non-existent, but the fact that you’re keeping up with detection for the latest malware I can find says that your product is pretty solid

We're looking to [optimize our existing/implement new] OpenText Cybersecurity setup and need expert guidance on security best practices. Seeking a consultant with 1-2 weeks availability to help us:Develop comprehensive threat detection and incident response strategies Set up advanced endpoint protection, email security, and backup management frameworks Integrate OpenText solutions with existing security tools and MSP platforms Optimize security operations, threat intelligence, and compliance management Train our teams on platform best practices and ongoing security optimizationExperience with similar OpenText Cybersecurity implementations and proven security expertise preferred.

Just wondering… Apple releases macOS Tahoe now. Have Webroot developer tested with beta versions? Is Webroot agent still working fine with each new OS version? Or should we wait until Webroot announces supporting to the new OS version?

​@JDeBerry   I see some Mac agents updated to version 9.7.2.182, while some others are still running version 9.7.1.110, but there is no announcement for this newest version. Wondering when it’s available, and what’s the change log?Thanks.

I was looking at my Google Account activity and noticed a listing for a Samsung S22 Phone and I have never owned a Samsung S22, in the middle of last month.I have had 2FA setup for ages and my Google Account has nothing to do with my Banking.Have scanned my Windows 11 PC with Webroot Secure Anywhere and Windows Malicious Removal Tool. I scanned Pixel Phone and Tablet with Webroot Mobile Security. I used full scans on all devices and nothing is being detected.I have changed my Banking Password and my Gmail Password.I don't have my Banking Password saved in my browser passwords.I tried tracing the device via google and it could not be found.The message on Google is "This session was used only briefly, and not recently. It’s already ended and has no access to your account."Any thoughts please?Thank you SXR6

A new Macbook Air, M3 CPU. Sequoia 15.5.I downloaded  the Endpoint Protection Agent from Management Console. Run installation. Finished with information: Next Steps:The Webroot SecureAnywhere® application will launch automatically after you close this window. You will be guided through a few additional steps to finish activating your product. But Webroot is never coming up. Even I tried to run it manually, no success. Don’t have any warning, for example, that I need to allow an downloading app either. Any idea why? And how to continue the installation steps?Thanks.