message from Microsoft that antivirus is off but it shows to be on. just updated to windows 10.

Hello gospel120
 
Welcome to the Webroot Community,
 
Since you just updated to Windows 10 then would you try a uninstall/reinstall of Webroot?
 
Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

 
Then is you still see notices about Windows saying your anti virus is off... I am afraid that this is a known issue (we believe caused by recent Windows Updates) and the Webroot Development & Support Teams are working hard to provide a fix for the issue.
 
Please see this other thread that provides more information.
 
 Look here as well https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-...
 
 
Hope this helps?

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I will give a try!
Thanks
Sherry

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Hi gospel120,
 
You are welcome and please let us know the outcome won't you?
 
Thanks!

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