Webroot

Just renewed Webroot SecureAnywhere for 1 year with 29 days remaining and the renewal subtracted the 29 days rather than apply them to the renewal end date.  Doesn’t that seem dishonest?

The edge webroot extension is showing caution icons for all sites.  This just happened some time today, definitely doesn’t reflect actually threat levels so not sure what to do.  Have tried uninstalling and reinstalling but nothing changed.

After years of relatively trouble-free use, Webroot’s Web Threat Shield is showing a “warning” (orange circle with exclamation mark) on all web sites. Using latest version of Firefox for Win7 (ver 115.20.0). Is this a known problem? Also, in the past users could create a “trouble ticket” with Webroot, but that support seems to be gone.  What happened?

I purchased WiFi Security/VPN and received the email to set up an account. When I click the link it takes me to a page to purchase WiFi Security/VPN, although I have already purchased it. Can someone please help me set up the WiFi Security specific account? View of active subscriptions View of email to setup wifi security accountLanding page for clicking link to set up account 

I am a software developer. I wrote a C# app that calls out to my email provider’s SMTP port (smtp.gmail.com). Only when Webroot is running, the traffic port (587) gets closed immediately with this error:System.Net.Mail.SmtpException Message=Service not available, closing transmission channel. The server response was: Cannot connect to SMTP server ::ffff:209.85.200.108 (::ffff:209.85.200.108:587), connect error 10060.This isn’t a problem with the code, or with Google, as it all works perfect when Webroot is NOT running. It’s only when I QUIT (shutdown) Webroot entirely, does it actually then work just fine. I’ve even disabled all the individual Webroot components (real time shield, web shield, firewall) - that didn’t help. I uninstalled and reinstalled Webroot - that didn’t help.  I added my application (.exe) to the file and script exceptions settings - that didn’t help. I don’t see a way in Webroot SecureAnywhere

I’ve been using the LassPass that is include with Webroot for some time. The other day I was using Edge and LassPass wasn’t installed. So I went to the Microsoft store and I got it and installed it. I entered my password and I thought all was good. Then I went back to Firefox. But now when I click on my vault or some other tasks, it sometimes asks me for a payment method. I don’t remember it doing that before. At that point I looked up how to install Lastpass for Webroot and I see you get it from your console. So I went there. And I followed the prompts and it said that Lastpass had change. I followed all the prompts and it was successful. Said Lastpass powered by Webroot. But I still get the payment prompt sometimes.So how do I know if I have the version of LastPass for Webroot. I’ve looked all over the app, but I don’t see where it says Powered by Webroot any where. Should I see that somewhere?Up in the right corner, it does show my email and underneath it says premi

someone/something has Compromised this P C  .   I’m using this and three other programs. Yet  got LOBOTIMIZED.   HOW ???    thx nb After about a week I was able to Restore this PC .  HOW is it Possible ?  I RUN * this and three other programs*. YET ---   I think I  have a clue ,  Remote Access was switched on ?   windows *home addition *

Hi I am a long time Webroot user on the Windows platform.The security overview in my account is showing protection for 15 computer, I only have 1 computer.I know you can hide details of unused computers etc.Can Webroot support remove the old unused computer details please?I also have some expired subscriptions that are no longer used can they be removed from my account.Thank you.

Hello gentlemen, Webroot Antivirus teamMy website on the domain: https://acpp.com.pt/ I would like to kindly request the “Webroot Antivirus Team” to reevaluate my domain and remove the warning in internet browsers.The site is registered at https://search.google.com/ without any incident recordComplimentsLuis Matias

What is the difference between Home and Business versions? From the system requirements here, the Home version supports for the latest Mac OS version Sequoia, but the Business Endpoint version doesn’t? Only Mac Ventura? 

Sorry I have been missing for a while, but I have not been in a very good mood about both Webroot or Carbonite lately. Carbonite has been telling me that my account has been disabled every single day.  I have followed all the instructions from the documentation on how to work around this issue, which is basically turning off the No IP tracking feature on EVERY WiFi connection I use and on Ethernet connections as well,  and then reinstalling Carbonite each time the disabled message appears. After having done that more than 2 dozen times over many weeks, and it still will not finish a backup,  I finally got a customer service call and chatted with the technical team to be told “They are working on the problem.” But I’m still getting emails telling me my backup is out of date. No, really? Sigh!. As for Webroot WSA, every time I reboot I get multiple warnings about potential security issues on system files, mostly  .plist files. EVERY TIME! The number changes, but I have re

I get an error message when trying to log into one of my machines. It says to check my internet connection which works fine. Other machines of mine don’t have any issues. 

Trying to delete devices from my account.  Instructions state to click the “Commands” tab, but there isn’t one on any of the devices in my account.  The only tabs that appear are “About” and “Scan Information”

I'm attempting to update my subscription and found a 50% off at Webroot main page is this offer for the 2025 version of the program 

BonjourJe viens d’acheter Wondershare Uniconverter 16.Il est possible d’améliorer les vidéos avec l’intelligence artificielle.Je découvre que le traitement des vidéos s’effectue à distance sur leurs serveurs. De grandes quantités de données leur sont donc transférées. Cela me rend méfiant, car je pensais que le logiciel traitait mes données sur le PC et non ailleurs, en Chine en l’occurrence.Il semble que certaines IP soient demandées en même temps :3.222.32.673.223.153.2253.165.136.1063.165.136.1243.165.136.115Les adresses IP 3.222.32.67 et 3.223.153.225 semblent rejoindre le domaine www.proxysite.comIl semble que si ces IP ne sont pas autorisées, le traitement de l’IA ne fonctionne pas, bien que le fichier vidéo ait déjà été transmis.Question 1 : Y a-t-il quelque chose à craindre qu’un proxy soit contacté, surtout en sachant qu’il est déclaré malveillant ou suspect par quatre sociétés de sécurité ?

On January 3, 2025, my subscription, Webroot® SecureAnywhere® Internet Security Plus 3 Device 1 Year Renewal, had to end, but on December 31 I entered  my account and clicked the button Renew NOw. Unfortunately the renewal was made only for one device. I need it for 3 devices. Why it was not continued as before? For many years I had it for 3 devices.

My console displays the same computer twice, why and how do i remove the duplicate, looks like found where i can deactivate one of the duplicates. Guess the question is if i deactivate it  will it deactivate the other. (strange situation)

My webroot wifi security is trying to connect, its just spinning. Need help.

When I try to log into Webroot VPN on one of my machines I get an error message saying I’m not connected to the internet. My other machines work just fine. 

So I always remembered Secure Anywhere being fast. I haven’t payed attention to it in a long time as far as scanning time goes. I just renewed my subscription and went through the settings again. I was noticing over the past few days that there was no last scan info. Then I see the program isn’t finishing a scan even after 9 hours. From what I can see it is slowing down in the user/library/CloudStorage folder. I have put the folder in the “Ignore” but it still seems to scan it. I tried to save and look at a log file but when I look at the timestamp it’s not listing the CloudStorage folder. I know its scanning the Dropbox folder as I can see the files while it’s scanning and they are only located there. Another odd thing is 95% of my dropbox is offline. Any thoughts appreciated…Mac OSX Sequoia 15.2Webroot Version 9.6.4.85: 1729 

I change my internet provider to Starlink would this contribute to the message? My bandwidth and speed is more than previous may provider. 

I inadvertently ran a program called story AI. Webroot flagged it so I told it to remove it. However, upon reboot it flagged 2 directories as a virus: WRCore and WRData.  Finally, after 3 attempts the scan passed. Am thinking those two directories are part of webroot. Any ideas. The system never showed any ill effects, TIA

Getting warning at startup from Webroot that following is trying to install itself at every startup:       Registry Key: \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\WRWTSSvcWebroot default action is to then disable that update.  Is this legitimate or imposter update attempt?If legitimate, it seems to be a Webroot-related service, so why would Webroot not be recognizing it as part of its own software?Thank you!Arv