Webroot Mobile

I have Webroot SecureAnywhere Mobile Complete on my HTC Incredible 2 (Android).  My battery has been draining so rapidly lately that I ordered a new one, and that one is doing the same thing.  My investigations led me to the battery usage on my phone, which showed that SecureAnywhere is using 43%.   When I went into SecureAnywhere, I attempted to go the Antivirus Scan screen, but the scan was frozen and would not cancel.  I restarted the device, and now the scanning always freezes on this package: "Scanning SD card: com.cinemark.mobile_12.apk."   Please advise.  

I just received a new Galaxy S4, and before I install webroot, I was wondering if there is any way to remove or tunrn off the logo that will be shown in the top bar on the screen of the phone?

Says to enter login credentials, but keep getting failed message.  I've now changed my password info on webroot twice and have waited the 15 minutes to take effect.  Starting to get frustrated.  Please help!   Thanks...

Hi all, Having the paid Premier version. I have set scheduled scans on a weekly basis. However every 7th day I am getting a warning that it is for a week when a scan wasn't run and I have to trigger it manually. It means that even if I have set weekly scans, they are not running. Daily update of definitions works fine, just the scans are problem. I am not sure but it might be that the problem with the missing scans began since update to 2.3.1336. Any clue to resolve it? Thx, pegas

Due to some crashing issue, I have done a factory reset on my P6200 tablet and reinstall all my applications. However, when I reinstalled Webroot Mobile Security, it prompted an error "Raw Error (URFM9988) Console creation has been exceeded".   I unable to login to my account on my tablet console., I am stucked now.   Please kindly assist the soonest.   Many thanks.

Hi,   I have installed the Free Webroot SecureAnywhere app on my Galaxy S6. All appears okay except when I go into 'Security' and then 'Secure Web Browsing' it states that there are "no problems detected" but it also says underneath that "This feature is unavailable at this time. Your device is not currently compatiblw with Webroot Secure Browsing".   Is this because of my phone (S6) or my OS (Marshmallow) or is this just not a feature currently available?   Many thanks. Neil

Can't log in to the app on my android It says email or password is incorrect, yet it works on my pc. Wanting to install on android??? Help Jen  

I'm sorry. I just purchased a Kindle Fire 9th Generation and trying to get the FREE Webroot SecureAnywhere App. The problem is that it isn't listed in the app section after a search - only the $15 one is listed although I see "2 results" after the search under Apps & Games but just the $15 appears.. I read as many articles about this in the community and would please like some easy to follow guidance for a dummy like me. Thanks,

When searching the web...my android will freeze for a sec and saids WebrootAnywhere has stopped. Webroot icon disappears and reappears seconds later. Have any ideas why this happens now and then? What details do I need to know for Android community to problem solve this? I guess as long as Webroot pops back on..it's ok?

Why when the program installed on my android phone runs a scan does it (I assume at the end) display a message that webroot has stopped responding, force close?  I imagine this is a problem and I need to do something to alleviate it. What?

Hello, I am also having trouble logging into Webroot SecureSync on my iPhone. I am using the same username/email and password, but it is telling me that it is incorrect. Please let me know how to fix this. Claire

how do I get my iphone setup? Wants a confirmation code?????

Hello, Yesterday I installed the free version of Webroot antivirus for android (got it from Google Play apps Market) on my brother's phone, a Samsung S3 Neo. Install went on without visible problems, it asked me data for an email and a password in order to create an account and then the app started scanning the phone. The account doesn't work, though, going to https://it-my.webrootanywhere.com/default.aspx?a=b and using the credentials doesn't allow me access and the function "I forgot my password" and "I forgot my security code" don't send any email to my address. I wasn't asked any security code when creating the account on the phone, by the way, only username and password. Could someone shed any light on the problem? Thanks in advance

Hey there everyone, I'm sure this has been answered before but I can't seem to make sense of the other answers so I'm just going to post because for the life of me the steps on the older post make zero sense to me so someone please help! I have a Galaxy S8 and installed the mobile security app for Webroot but I'm getting this, shown in the picture, when I have a code that has been entered and activated. So my question is why is my phone not compatible?  

I installed the mobile app on my ipod touch and new ipad3. The little key with the red x for login does not ever ever let me login. I installed this on my ipod months ago and got so frustrated trying to login i deleted the app. I figued it was meant for ipad tyoe device. still i cannot log in. i can go to my desktop pc and login just fine, what gives?   thanks

Hello Webrooters,    Is anyone having issues with the SecureWeb Browser on your Android? I cannot get into settings when tapping in the 3 dots in right hand corner. Edited: I'm finding the User Guide for SecureWeb is not very helpful. IMO.      

I have used Webroot Secure Anywhere on my Nexus 7 Android tablet for at least 8 months. (The free version prior to that.) Today, I am getting the warning my definitions are out of date. Webroot will not update the definitions. I cannot even Force an update. Please help!    

My Android Weather app,which is factory installed,and can't be uninstalled, has a history of being piggyback. Example 30 minutes ago outside temp has been at 19 degrees and has stayed there for at least 2 hours, not moving. So I went to settings and forced off and disabled the app.Then reable it,why I have to do this is beyond me.but temp changed from 19 to 30 degrees They appear to be using a mirror effect to try and confuse me. I have always had to do this for appox a year. Any Suggestions???

Xoom Wifi. Webroot always worked normally. Since a while Webroot scans normally just up to sdcard, then it freezes, then after some time it crashes. I removed the external sdcard to see if that caused it but that didn't make difference. Obviously i can't remove the internal memory.

We bought the Secure Anywhere so it could be installed on 3 different machines. Using the. CD the first install went ok on a Win7 Laptop.The second install was for a ASUS TF300T Tablet. First the link for an Internet download was not right.Instead of presenting a downloafd link I was given a choice to buy or download a cheaper version.I called Bestbuy where it was purchased and told them the link didnt work. This woman had me try all kinds of links before we fuinally got to a account setup. The connection was lost or she hung up but Initial login was interupted. I tried to sign in multiple times, tried to open a new account. I need to gett with someone thhat can reset the account.The software is installed now.Itjust needs to be Authorised. Thank you for your help in advance. Bob

I installed web root complete on my PC at work and synced a folder of documents. I installed the iPhone app and am able to view the documents on my iphone   I also installed the software on my iPad and I can view all of the synced files except the PDF files.  When I attempt to open a PDF file I get a message that this document can not be previewed.   Any suggestions?   thanks in advance

How can I unistall a threat app I don' find on my device??

Hi I've been using Webroot SecureAnywhere Mobile Premier & thought I'd test this app with the eicar test virus, I'm disappointed to say it did not prevent the download nor did it find the test (.txt & .zip versions) virus when running a scan. I'd like to know whether there's a reason for this or whether I've wasted my money? Tia, Doctor9fan.

Hello, I have recently downloaded the secureanywhere app for my android, and when I set up the account online and tried to log in with my phone, it says "your user credentials are not associated with this secureanywhere complete keycode.  Make sure you've created this user on http//my.webrootanywhere.com and try again."  I have aleady done this, and it says my phone is protected, but I cant log in on my phone...what can I do?

My husband and I both have Samsung Galaxy S 5 phones and Samsung Galaxy 2 Tablets. We recently installed Webroot SecureAnywhere on all 4 devices. On 3 out of 4 of our devices we're having trouble with the pin lock being replaced by a swipe lock. For some reason my tablet isn't having this problem at all (yet). I've had this happen several times with my phone. After changing the phone administrator to only SecureAnywhere and restarting I don't seem to be having any more problems. My Husbands phone is having ongoing problems with this issue. We've tried making SecureAnywhere his only administrator and resetting, we tried turning the Webroot administrative privileges off restarting and turning them back on, we've tried turning on and off the Trust Agent - Google Smart Lock. We settled on keeping it off in case it was interfering in some way. We uninstalled and reinstalled Webroot. We tried setting his phone to different screen lock options and then restarting it and setting it back to Pin