Webroot Mobile

my password stopped for my webroot account and after i visit the website to recover the password it asked for my security question which i  didi not set ! i think my account has been compromised. but my phone stop working ! how i can i recover my account please !   thank you

I purchased webroot secureanywhere complete.  I downloaded the Webroot SecureAnywhere Mobile Complete app for my android.  I have entered my email address, password and keycode associated with my laptop subscription.  I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode.  Make sure you've created this user on my.webrootanywhere.com and try again."  The keycode I entered IS associated with the email address and password i entered.  The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account.  Why isn't it recognizing it??  Please help

Some of the most common questions I see while looking across the Social Channels are the age-old:  "Is my iPad secure?" or "Can I put Webroot on my iPhone?"   The short answer is that there are no "real" AntiVirus solutions on the App Store because Apple includes all Security fixes in their Software Updates. That being said, we do offer a free SecureWeb Browser you can get right from the App Store. Browse, bank, search, shop, or use your favorite social network. We'll block the malicious websites for you.     The most important rule to follow is to always update to the latest iOS version. Here are some other suggestions to help protect your iPhone/iPad:   Activate find my iPhone [list] If you happen to lose your device, you can wipe it remotely to protect your personal data[list] Tap Settings > [Your Name] > iCloud > Scroll to the bottom and tap Find My iPhone[/list] Use a passphrase instead of a passcode Having a

  "Because it is a security application, it would not be very effective if it were just turned off. So we don't let it turn off. If you do not wish to see the icon in the notification bar, you can go into the app, to the main screen, and press the menu button on the device. Tap the "General Settings" menu, then uncheck the only item: Persistent status. This will remove the status icon from the notification bar and only alert you when Something Happens"   I cannot get into or find 'general' settings..tried tapping on everything and a no go help me please, Just want to remove the icon from the top 🙂 Gordon

Dear All,   I want to make sure if there is any ability to activate  the DNS protection on mobile devices so we can block an unwanted website on mobile devices

I am getting a notice  that my Secure Anywhere Solution Agreement has changed and I have to click AGREE to accept the modified terms and agreement.  Is this legit?

Hello, Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app". Please assist. Thanks

How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work?  I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.

Hello, I recently became an Androïd user, so I want to install Webroot Security on my phone. But I am wondering what is the difference between Webroot Security Complete and Webroot Security Premier ? :@ There are two different apps on Play store. Thanks.

Hello, I have recently downloaded the secureanywhere app for my android, and when I set up the account online and tried to log in with my phone, it says "your user credentials are not associated with this secureanywhere complete keycode.  Make sure you've created this user on http//my.webrootanywhere.com and try again."  I have aleady done this, and it says my phone is protected, but I cant log in on my phone...what can I do?

Hi to all I cannot find the app on apple store and all topics on your support/comunity panel are very old.we use webroot on all pcs and servers but we wanna extend protection to all devicesplease let me know how to proceed bestbarbara

I'm not finding my exact problem in the subjects. Our webroot for our pcs has been renewed and updated with no problems. Now, I'm getting notices that there is only one day to renew it on our Amazon Fires. When I tried to replace the keycode with the new one, it tells me that the keycode has already been registered. Yes, it was registered; on the pcs (two of them). I'm lost. The person who does all this for me is now on vacation, and I haven't a clue what to do. I found the keycode screen on my Fire by randomly pushing buttons, and now, I don't even remember how I did that.

I installed the webroot secureweb app on my iPad.  Here is a list of issues.  Any help is greatly appreciated. 1.  After installing, my account still indicates I have NO mobile devices protected in contrast to the webroot website instructions. 2.  There is no toolbar at the bottom of the secureweb window. 3.  Because of (2) it is hard to find bookmarks. 4.  Once I found the bookmarks there was no option to edit the name of bookmarks. 5.  The reviews on the Apple app site are ALL negative with only one exception and I don't think that user understands how to use the secureweb app. 6.  I thought Webroot provided 24/7 support.  Guess I was wrong.   Has anyone found solutions to issues 1-4 above?

Hello everyone. I have 5 license's. and I would like to add one to my phone. Never done it. I Downloaded The App From Tunes, I think I need some kind of Invitation Code

This problem has happened several times in the last couple of days where I take my phone out and it says "No SIM card". I turned off SIM card lock protection but that didn't help. A simple restart of my phone is all it takes to get the SIM card recognized again. Webroot must be doing something else in the background as part of it's lockdown of the SIM card that it causing this problem. Anyone else have something similar? And suggestions on how to fix it without restarting? It's a bit annoying, so if there is no fix, I'll just have to uninstall Webroot entirely. Thanks for the help!

How do I add Webroot to my iPhone and other computer?

I've logged in before and in fact have it set up on another phone, but when I try to log in to my new galaxy nexus with the correct email, password, and keycode its giving me an error saying "Login failed. The email or password you entered is incorrect." I have a rooted device and when I restore the app from my old device it's logged in and everything in the app is working, except the mywebrootanywhere.com site doesn't show my current device. So I uninstalled it and am trying to install it and login, when it's giving me this error. Any help would be greatly appreciated.

Using Webroot on my iPhone is a total enigma help.

It seems that one can no longer sign into PWM that is intergrated in the SecureWeb Browser. I looked in the Apple Store to see if there was an update for SWB and there is not. Does anyone have any information on this? @freydrew & @LLiddell I was able to install LastPass on my iOS without any issues so far. @BurnDaddy have you checked any of this out on your iPad?

Hello, I have the Android Webroot SecureAnywhere Mobile Complete App (ver. 5.5.6.46428) installed on my Samsung phone.  Yesterday, I was helping my parents (83 & 85 years old) setup their new Motorola phones and was trying to download the Webroot SecureAnywhere Mobile Complete App, but couldn't find it in the Google PlayStore.  The only Webroot App I found is called Webroot Mobile Security (ver. 6.5.0).1.  Is the Webroot SecureAnywhere Mobile Complete App no longer supported?2.  Has it been replaced with the Webroot Mobile Security App?3.  Does the Webroot SecureAnywhere Mobile Complete App still function?  It seems to be running okay on my Samsung Phone?  It runs scans and shows the number of days remaining in my subscription okay.4.  What is the Webroot Mobile Security App?  Does it still run on demand scans of all files and Apps on Android phones?5.  It looks like it is only a web browser App that looks at the users browser activity when you use that App (Google Chrome)?6.  Does

If webroot browser security is switched on, it's impossible to change the displayed webpage without browser crashing (shuts down). If security is switched off then it works correctly. ios 12 on iPhone6.

Version 5.5.6.46428 is draining my battery on Android 11. On my battery usage history, it is showing it accounts for 40% of my battery usage, the highest app by far with everything else below double digits. What is everyone else’s battery usage? Is this normal? 

Niether my username (?) or password are being accepted? Please advise. Tim ~ Personal Information Removed ~  Thank you!!!

I just purchased Webroot for mobile however it just won't download. I have done it many times on other devices but not on ios  Please help!  Thanks

I currently have 3 devices protected under the mobile security tab.  I no longer own 2 of them.  Is there a way to remove them from the tab so I can add new devices?  The only other time I've been able to remove devices is by contacting customer service.  Kind of a pain, becuase their system has changed.  You used to be able to just send an e-mail and they would remove a device.  Now you have to call them and start a trouble ticket.  Plus when you click on the "Contact Us" link it redirects you here or to another site that is even less helpful.