Webroot Mobile

I have paid for the Premier version on June 28, August 29, and October 23 and have all the receipt emails from Google Play. Over $40 total. It is not staying registered. The Force License Check does nothing. How do I get a full refund as this is just not working.

I successfully log into Webroot and it shows that I have one mobile device (tablet) protected. But when I installed on my Android tablet and enter my SecureAnywhere Complete Keycode (as it appears onthe email I received)  to login to account it gives me an error that "This keycode is not associated with your account...." Why is this happening?

Hi Guys,   My mobile webroot detected this virus but I can't remove it.   Can somebody tell me how to remove this virus?   Thanks

Hello, i have a Android based phone, with webroot installed on it, Bought from Play Store, i have a problem where my screen lock turns off, and gets set to slide insted of pin where it should be. basically it turns off randomly, do u think im being hacked or is it some kind of conflict? i just factory reset my phone too, and put webroot on it first, and the pin screen lock turns off still randomly and gets set to slide.

After a recent update for my Android in Playstore the Webroot icon in my status bar no longer appears nor does status bar in oull-down screen telling me everything is OK or that I am protected. Show Notifications is checked in the app but I can't figure out what's happened.

"Install Shield is turned off" Shows up 3 times and when I hit "Fix it know" won't do anything? How do I fix this? And why is this happening?

Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues. 

Hi, I've been consistently trying to work with support concerning my LG2 android cell phone. I previously posted that WSA would stop unexpectantly while going to my email and clicking on link to Webroot Community. I would have to restart from. program menu of WSAC. Support troubleshooting advised to clear cache and reboot with clean install of WSAC. Then that didn't resolve issue. I then was asked to set phone to default settings by going to Factory data reset..of course backing up contacts of course..that hasn't worked either...Ticket support then has asked me to go #1-go to google play store, download an app. Called CatLog-logcat reader. #2-open it and record..#3-recreate issue reported. I followed 11 steps and have sent log files a few times to Support.    Can anyone advise me any further. My trouble support ticket is calling me in the morning to assist.   But now I can't get WSAC to update virus protection. Have yellow exclamation mark with faded grey icon. So I'll w

I'm not finding my exact problem in the subjects. Our webroot for our pcs has been renewed and updated with no problems. Now, I'm getting notices that there is only one day to renew it on our Amazon Fires. When I tried to replace the keycode with the new one, it tells me that the keycode has already been registered. Yes, it was registered; on the pcs (two of them). I'm lost. The person who does all this for me is now on vacation, and I haven't a clue what to do. I found the keycode screen on my Fire by randomly pushing buttons, and now, I don't even remember how I did that.

Hello Moderator and other members, Its urgents and need your help .. I just pulled out my sim rfom the phone and now webroot is asking for the Webroot ID password to unlock the same.. I don't remember it, so I reset the password with the link provided and now the problem is, I don't have any DATA connection in my phone as I switched off the WIFI in phone last time..  Even I don't have any DATA in my SIM.. I have very important data in the phone and I need it on urgent basis.. That's the reason I cannot Factory reset the phone even.. Find me a solution pleaseeeeee...!! Thanks in advance

I installed the app in my lgp970h and a window with he words error pop-up and it says the keycode is invalid, but I registerd that code. I need to get this fixed.

I have not been able to log in on SecureWeb app to register my iPad, I keep receiving a login failure response.  I have the Webroot SecureAnywhere Complete account.  Please help! Stacey

Hi ive used webroot for a before on my pc and found it to be a very good program and had no problems and so i thought id try it on my andriod mobile and its been working great then recently i got  the premier version and my login home page tells me my device has threats and i tryed a scan on my device and its came back clean ...? please help .

I installed the app on my Android phone.  I am entering my email, password and keycode.  I get an invalid keycode every time I try to log in.  I have checked it several times and it is the one on my product.  Any idea???

I have secure anywhere complete but when I download mobile antivirus it installs secureweb. I don't want the secureweb because it's slow and very buggy and constantly crashes on every site, even google.. Can I have one without the other? Also does it count as a new serial use everytime I reinstall webroot on my phone?

i bought a mobile security from Best Buy tonight & i cannot get it registered now  ...  i followed the directions inside & now i am registered for the free version but i paid for the full version  ...  how do i now register my full version ?

Hi, I've bought and installed SecureAnywhere Mobile Premier 3.0.0.4127 on my Xperia 10. I receive warnings about the different shields not being active. Clicking on the button 'fix this now' does not change anything. In the appropriate menu all items are ticked. Even on the website it gives a warning, which apparently I cannot solve. Any advise? Tks in adv, Bob

Why am I receiving this alert, when the setting is disabled?  

hi iv'e encounterd another problem since getting that threat   andriod mobiletraker   tryed opening webroot a few moments   ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.???????????????????????????????????????????????   Samsung galaxy S 2  4.0.3   *edit for useful subject line *corrected "weebroot" to "webroot" -admin

Can someone explain "Wakelocks" to me?   I recently installed "Wakelock Detector-Save Battery" on my Samsung Note 10.1. After running it for just a couple days, it is reporting that WSA Mobile has the highest number of wakelocks and this accounts for over 42 minutes on my tablet?!  In addition, it's had 342 "wakeup triggers". (This is the second highest number of triggers; second only to Samsung Push Service at 544.)   I am assuming that based upon this information that WSA is a rather significant drain on my tablet's battery and I'm wondering if I need to find a different mobile AV?!   (PrevxHelp from Wilder's suggested that I post here at the forums.  So, please forgive me if you've already read this post at Wilder's....)

I've installed SecureAnywhere complete on my Android phone. When I attempt to log in it says my e-mail address or password is incorrect. I can log into my account with the same information on my computer. Is there a solution to this problem? Thanks

I got the app from the app store for kindle fire on my new Kindle Fire HD.  It installed fine, but everytime I go to open it, it says it "stopped".  In the reviews for the app, it works fine for some people but others have my problem. Anybody know what to do?

i just purchased SecureAnywhere Complete and am not able to log in from my iphone to register it.  It keeps giving me a "Login Failure" message and asking me to reenter my User Name and Password.  I know I'm entering this correctly.  How do I proceed?

I have been trying to log in to Password Management on the SecureWeb app for iOS devices. However every time I try, it tells me it ws unable to log me in. I make sure my email and password are correct (no missed characters, accidental capitalization, etc.) and still it won't log me in. Yet I can still log in to SecureAnywhere on my computer, so what's going on?

Important Webroot Product Announcement Webroot is announcing the end of sale and end of life for Webroot Business Mobile Protection, and due to the mobile protection end of life, we will no longer offer Webroot Business User Protection, with the mobile service closedown planned for April 15, 2020 (the “end of life date”). This change will not impact any consumer products or the BrightCloud® Mobile Security SDK used by Webroot technology partners. How will this impact you? The end of sale and end of life notice for Business Mobile Protection will have the following implications: Announcement: This announcement serves as a 30-day notification of the end of sale and end of life for the Business Mobile Protection product. End of Sale: As of May 15, 2019, no further sales or renewals will be accepted for Business Mobile Protection. End of Life: As of April 15, 2020, Webroot will discontinue the Business Mobile Protection product, and no further support will be