Webroot Mobile

i've been seeing issues where users will update to Lollipop and then the mobile protection will saturate 50% or more of battery time. The solution ended up being to uninstall the version of mobile client and update to the newer 3.6 and battery usage returns to normal. My question is: why isnt the client updating? or at least a warning that the client needs updating before installing Lollipop.

Hello,   I have discovered by chance that WSA Android can be easily terminated. If you open WSA in Applications Manager and press Enforce Termination WSA terminates then. I had expected a prompt for a password like when you uninstall WSA.   It seems like a security hole, doesn't seem? In this way a malware can easily terminate WSA and penetrate into Android. Nevertheless it might be rather Android limitation/behaviour than a security flaw.   Therefore any comment is appreciated.   Thanks & regards, pegas

howdy, just re installed phone and installed me apps, i like to use secureweb but this time round i cant use it as every time i click the app icon it just keeps loading me into www.webroot.com/us/en where i cant search around the web, when i go through the phone to try set secureweb as default in manage apps cant find it, does not show under all, why does it not work anymore, cheers Andy

The title states my problem pretty well. My console has active keys assigned to it and the mobile app is using one of the current active keys. Any ideas?

Hello,   When I login to 'mywebrootsecureanywhere' acccount I can see my protected pc's and mobile phone. So far so good. However, in the mobile security box I find that I have to look to my mobile device. So that is what I do. Then I find the remark that the defenitions are out of date. But, as far as I know they are very up to date; they were update a few hours ago; I have now:  3.1 Build 4547 So, somehow webroot does not register these updates (I have had this 'issue from the very beginning, after switsching from Spysweeper to WebrootSecureAnywhere. Although not a big problem, it is a bit annoying. Any solution(s)?

I have had Secure Anywhere on my HTC One phone for a while without needing to enter a password. Now the phone requires a password to unlock the screen which I am able to do. However, I would like to return to password free access to the phone. Is there a way I can change the settings to do this?

I have tried repeatedly to login with my iPad Mini. I am positive I am typing in the correct User Name and Password, but it continues to give me a Login Failure. I changed my password, I have uninstalled and re-installed the app/browser on the Mini and still no success.

Hi,  I recently insalled Webroot Security & Antivirus for my Android phone. I like the app alot but I sadly had to uninstall the program due to lack of space in my phone. I logged into webroot as well and removed the device from where I'd registered it.  My problem is whenever I turn on my phone the screen lock thing still comes up (where it wants my security/pass number).   I do not know how to get rid of the screen. I can get into my phone and everything but I just don't want the security screen to keep coming up every time even though  I've uninstalled the app. I can't find any thing about this through my searches or in the options in my phone.  Please help.

In addition to all of the other bad effects caused by the WSA Complete Mobile update 5.5.4.36995, the update killed PER APP battery usage statistics in both the updated WSA and Android 9 ("Android ONE" version). Nokia 3.1.

Even though I was pretty sure I already had paid for the protection in the bundle package I had purchased not to long ago and had been using. I figured why not just pay the 5 dollars and be done with it and upgrade. After doing that I am still on the free version and it wants me to upgrade again. I did a force check and nothing. If anyone can be of assistance I would sure appreciate it. Thank you, Garrett

I am having a similar issue as several others on various postings but I'm unable to get a resolution so I thought I'd ask here. I have two PC's protected and working fine.  My wife and I have exactly the same Android phones.  My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect".  The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not.  I am unable to make the program run at all on her phone.  Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone.  This is approximately when we started having issues with her Webroot software not working. What can I do to fix this?  Thanks.

I use a 4-digit PIN to unlock my tablet. It was fine last night, this morning it won’t unlock. It’s a Samsung Galaxy TAB A

I am getting a notice  that my Secure Anywhere Solution Agreement has changed and I have to click AGREE to accept the modified terms and agreement.  Is this legit?

I had my phone reset yesterday after installing webroot secureanywhere mobile i tried to login but getting  Raw Error : Error (URFM997) key attachement has been exceeded - Google Nexus S.

Have Webroot on my laptop. Can I add to my iPAD? Does it require a new subscription? Extra cost?

Hi,  I recently changed the SIM in my phone and then webroot locked me out of the phone. When i press unlock and it prompts me for the password. I followed the change password link and managed to change the password for my webroot account.   The real problem starts here, meaning that when i go to the mobile tab once logged into my webroot account I'm unable to see my device.  I would really appreciate some help on this. Also USB debugging is enabled on my Nexus 5. Is there any way I can use this to my advantage? Many thanks.

Hi I renewed my licence with a new key code on Sunday, which is working fine on my pc. However, my mobile application is showing the licence as expired, even though it supposedly checks for licence updates every 24 hours. The 'force licence check' option is ghosted so I cannot select it. Please advise.

I recently downloaded this app for my Andriod phone and it has been working perfectly, until tonight when i suddenly noticed that the icon had disappeared from the bar at the top of my screen. i then had to log in again to access the programme. This has not happened before.

The latest update keeps crashing on my Sony Ericsson Xperia Arc s by not auto scanning when i download any apps restart the phone works for a while then crashes again uninstall re-install works for while and crashes again some help with this i'm awaiting for some help on this issue anybody.

I have recently bought SecureAnywhere Complete.  I have no problems logging onto my account on my PC but neither SecureWeb nor Backup&Sync will accept my information.  I have verified the information is correct (and works elsewhere) but it still will not work on your apps.   Fix please.

 hello  i final got into  phone  and my gmail as  face book and  down load all the software i need  but now i cant get into the antivirus  i know they  gave   me some code but the window closed  before i  could write it down. so i can sign in help ????

Just renewed my subscription to Webroot Secure Anywhere for 5 devices. Besides my laptop i have an Apple Ipad. Tried to download Backup and Sync to my Ipad thru the App Store. Found the Backup & Sync page and tapped INSTALL, but then its asking me give my visa card details. Surely I do not have to pay again to download to my Ipad. My subscription was renewed 12 March 17. Many thanks for all comments.   Cheers   Paul.

Webroot's community password & The Webroot's main password the same?

Did we lose this program with the update? Just updated today.

I have added Webroot to my Android phone. We've purchased a second and cannot seem to install on second phone by way of webroot console. Could you tell me how to go about installing on second phone? Thanks