Webroot Mobile

Important Webroot Product Announcement Webroot is announcing the end of sale and end of life for Webroot Business Mobile Protection, and due to the mobile protection end of life, we will no longer offer Webroot Business User Protection, with the mobile service closedown planned for April 15, 2020 (the “end of life date”). This change will not impact any consumer products or the BrightCloud® Mobile Security SDK used by Webroot technology partners. How will this impact you? The end of sale and end of life notice for Business Mobile Protection will have the following implications: Announcement: This announcement serves as a 30-day notification of the end of sale and end of life for the Business Mobile Protection product. End of Sale: As of May 15, 2019, no further sales or renewals will be accepted for Business Mobile Protection. End of Life: As of April 15, 2020, Webroot will discontinue the Business Mobile Protection product, and no further support will be

Good afternoon,   I just installed Webroot on my Kindle Fire HD 8.9.  As part of the set up I wanted to set up the password and set WR as a device administrator.  The webroot set up keeps telling me the device administrator is in an unsafe status.  When I click on the fix button it takes me back to set up screen and I end up going into the loop seeing the same thing.   When I go to the kindles settings page it will not let me select Webroot as an administrator, it shows up under the administrator section but is not selected.   Any idea how to fix this so I can lock down the system with a password?   Thanks

I need assistance. I've been running Webroot on my android phone for over a year and have never received a threat notification until today. Antivirus scan detects: Application Threat - Device Management - com.mediatek.dm. When I click on Webroot to remove this app, Webroot responds with: UNSUCCESSFULL.   Metro PCS is my mobil phone carrier. In the past couple weeks, MetroPCS updated their system app to include an update with  Data Maximizer. This app update is supposed to manage my music & video data transmission more efficiently to keep my 4G usage lower.   When I go into my phone's application menu and locate the app for  Device Management com.mediatek.dm, I have clicked on STOP; I'm not offered the choice to DISABLE. The Webroot scan continues to show the High Risk threat, when I run removal, it continues to respond:  Unsuccessfull. Webroot states that the threat is Trojan.    Perhaps, Webrrot is observing the MetroPCs performing Data Maximizer

I'm sorry. I just purchased a Kindle Fire 9th Generation and trying to get the FREE Webroot SecureAnywhere App. The problem is that it isn't listed in the app section after a search - only the $15 one is listed although I see "2 results" after the search under Apps & Games but just the $15 appears.. I read as many articles about this in the community and would please like some easy to follow guidance for a dummy like me. Thanks,

I have added Webroot to my Android phone. We've purchased a second and cannot seem to install on second phone by way of webroot console. Could you tell me how to go about installing on second phone? Thanks

I use a 4-digit PIN to unlock my tablet. It was fine last night, this morning it won’t unlock. It’s a Samsung Galaxy TAB A

I have my first virus in my nexus: android.trojan.gen in com.android.basicssmsreceiver Impossible to delete. So I thought, ofcourse, now I need the premium version. Downloaded and paid. But no, still impossible te remove. How do I do this?

See pic of company GameSir's list of permissions. They advertise access to thousands of games when you buy their Android game controller but they dont advertise that you have to give their app permission to basically be a virus for access to all their best game features. How is this legal? Consumer Affairs time? See pic  

"I have Webroot SecureAnywhere installed on my desktop. I think it is supposed to protect several computers. Can I add my Ipad to it?"

Update - 4/20/19 - WSA Mobile 5.5.5.38787 is now available to all users in the Google Play store. You will receive an update notification soon if you haven't already. This release improves app performance, notifications, and scanning functionality. If symptoms persist after upgrading to version 5.5.5.38787, please open a Support Ticket. ---- Update - 4/17/19 - WSA Mobile 5.5.5 is now available to all users in the Google Play store. You will receive an update notification soon if you haven't already. This release improves app performance, responsiveness, automatic scanning functionality, and battery consumption. Customers who have already installed our beta version are on the latest version. No action is required on your part. The beta group will be closed when we release the next version of WSA Mobile and you will be notified to upgrade to the latest release. If symptoms persist after upgrading to version 5.5.5, please open a Support Ticket. ---- Update: 4/12/19

Removed sim card from nexus 5 now webroot has locked this device at owners request. Push unlock the box comes up enter password but there is no keyboard on the screen it is connected to wifi

Anyone know why I can't scan as it just keeps saying "preparing to scan?

Webroot is actively working to address the issues with the Webroot Mobile Security & Antivirus app and again apologizes for any inconvenience you may be experiencing. So far, our QA testing indicates the 5.5.5 beta version shows improved app performance and reduces device resource usage significantly. We want to release an update as soon as possible but we have yet to complete a full QA cycle. This is where you can help. If you're able, please head over to our beta signup page to request access. After completing the steps, you'll be able to download one of the beta builds as we'd love to hear your feedback while we continue our internal dev and QA work. Again, this isn't mandatory nor the official release but receiving real-world feedback will greatly expedite the official update.

Webroot failed to update its threat definition. This likely means your device doesn't currently have internet access. You can continue your scan with the current definition set or cancel. Error: OutOfMemoryError processing def update. Continue or Cancel. Also, DEFINITION UPDATE FAILED. Network error attempting to access the Webroot servers. Please ensure your device is connected to the Internet. Also, Webroot Secure Anywhere Mobile Premier (process com.webroot.securing full) has stopped unexpectedly. Please try again. DEFINITION SET 330. Version 2.9.0.3559. Is somebody know what to do??? The HELP recommended to post on FORUM to get E-mail from MODERATOR to send collected system data from phone for tech support. Or may be it would be solved by itself??? For example, via updates?? But how come, the updates fail to be installed?

Hey there everyone, I'm sure this has been answered before but I can't seem to make sense of the other answers so I'm just going to post because for the life of me the steps on the older post make zero sense to me so someone please help! I have a Galaxy S8 and installed the mobile security app for Webroot but I'm getting this, shown in the picture, when I have a code that has been entered and activated. So my question is why is my phone not compatible?  

I have 2 questions: First, I was able to download the SecureWeb app on my iPhone 6 no problem. However, it won't allow me to sign in. When I click on "sign in" it takes me to the Webroot website, where I sign in. But the app tells me I am not signed in. How can I sign into the app itself? I am so confused. Second, there appears to be two different apps in the Apple app store for Webroot: SecureWeb, and another one called WiFi Security. What is the difference? In any case, I can't log into either app successfully. Thanks!

I am trying to add WebRoot SecureAnywhere Mobile to my Kindle Fire HD tablet.  I found the WebRoot software in the Kindle Store, downloaded and installed a version (and think I installed the correct version).  It installed OK.   Then when I clicked on the App, it prompted for my account's email address, password, and the SecureAnywhere Complete Keycode to complete the installation and register it to my WebRoot account.  So I entered my email address and password for my account OK.  When I tried entering the SecureAnywhere Complete Keycode, the soft keyboard would only allow me to enter capital letters, numbers, and special characters, but NO lower case.  After keying in my entire SecureAnywhere Complete Keycode and hitting the Done key, it is just sitting there highlighting the SecureAnywhere Complete Keycode field and leaving the Login to Account button shaded.   I tried resetting my SecureAnywhere Complete Keycode for my WebRoot account to use all C

Hola! Quiero crear una cuenta, pero no tengo el Keycode de SecureAnywhere Complete. ¿Cómo le puedo hacer, ya que la aplicación la descargue de Play Store.

I purchased webroot secureanywhere complete.  I downloaded the Webroot SecureAnywhere Mobile Complete app for my android.  I have entered my email address, password and keycode associated with my laptop subscription.  I continually receive an error that says this "Your user credentials are not associated with this SecureAnywhere Complete keycode.  Make sure you've created this user on my.webrootanywhere.com and try again."  The keycode I entered IS associated with the email address and password i entered.  The keycode i entered is the exact keycode shown in my "manage keycodes" section of my online account.  Why isn't it recognizing it??  Please help

Hi ,   Where We can download direct .apk file for webroot android Security ?   Thank you

received this msg. Suspicious Activity Detected SecureAnywhere has detected suspicious activity. System Folder Modified: /System/Library/LaunchDaemons/com.apple.usbmuxd.plist   What exactly does it mean?