Hi,
My wife got a PC at bestbuy last year and got webroot to protect it. We got it through bestbuy, but we got a cd for installation with a key code. Well, it expired today. She clicked on the renew button and paid, etc. got the email and followed instructions for existing webroot customers, cut and pasted and activated the new key code. It immediately did a scan of the system, but when that was done, they main screen of the webroot program still shows as expired. Any ideas on why or how to fix this?
Thanks!
WBrian
Answer
Renewed webroot, but after initial scan shows as expired...
Best answer by shorTcircuiT
When there is no credit card on file for the renewal, and the software has expired, it can be 24 to 48 hours before the renewal goes through. Do not worry though, while it shows expired there is a functional 30 day grace period for paying for the renewal, so you are still protected.
The difference between 24 and 48 hours depends on the time of day you called in to provide payment. The renewals are run in a single daily batch. If your wife called in the morning, it will probably renew tonight. If she called in the afternoon, it may be tomorrow night instead.
The difference between 24 and 48 hours depends on the time of day you called in to provide payment. The renewals are run in a single daily batch. If your wife called in the morning, it will probably renew tonight. If she called in the afternoon, it may be tomorrow night instead.
Hi Wbrian
Welcome to the Community Forums.
I believe that it can take up to 24 hours for the renewal to work its way through the back office and so I would not be concerned at this point. You are protected at this point in time.
Give it until the same time the day after you renewed and if you are not seeing the renewal as active then I would contact the Geek Squad (1.800.GEEKSQUAD) for advice.
Regards
Baldrick
Welcome to the Community Forums.
I believe that it can take up to 24 hours for the renewal to work its way through the back office and so I would not be concerned at this point. You are protected at this point in time.
Give it until the same time the day after you renewed and if you are not seeing the renewal as active then I would contact the Geek Squad (1.800.GEEKSQUAD) for advice.
Regards
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
+62Welcome Wbrian, WSA bought from BestBuy? I do think you have to interact with BestBuy Geek Squad but @ knows this issue very well let me see if he's available. So hold on and I'll give him a shout out!
And Welcome to the WSA Community Forum....
And Welcome to the WSA Community Forum....
Hi Wbrian
No problem...SSherjj is correct...our resident expert on Best Buy is DavidP1970. I will double check with him that what we are saying is correct and if it is not (but I am fairly sure that it is) then I will post back to advise further as to what your should expect/what the recommend resolution approach should be.
Regards
Baldrick
No problem...SSherjj is correct...our resident expert on Best Buy is DavidP1970. I will double check with him that what we are saying is correct and if it is not (but I am fairly sure that it is) then I will post back to advise further as to what your should expect/what the recommend resolution approach should be.
Regards
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
When there is no credit card on file for the renewal, and the software has expired, it can be 24 to 48 hours before the renewal goes through. Do not worry though, while it shows expired there is a functional 30 day grace period for paying for the renewal, so you are still protected.
The difference between 24 and 48 hours depends on the time of day you called in to provide payment. The renewals are run in a single daily batch. If your wife called in the morning, it will probably renew tonight. If she called in the afternoon, it may be tomorrow night instead.
The difference between 24 and 48 hours depends on the time of day you called in to provide payment. The renewals are run in a single daily batch. If your wife called in the morning, it will probably renew tonight. If she called in the afternoon, it may be tomorrow night instead.
After only a couple hours it showed as active. So, we're good again!
Thank you all!
Brian
Thank you all!
Brian
Windows 8 with Webroot on 3 machines...
+62Great news Thanks for the information...Come on back ya hear! 🙂
Hi Brian
Thanks for letting us know...and glad to hear that it is all sorted postively for you.
Regards
Baldrick
Thanks for letting us know...and glad to hear that it is all sorted postively for you.
Regards
Baldrick
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