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Webroot not showing up in extensions of Firefox reset

  • August 21, 2014
  • 4 replies
  • 60 views
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Fresh Face
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I had to "reset" Firefox 31.0 (which I HATE) and Webroot isn't in my Extentions or Firefox toolbar. Webroot Filtering Extension is there. Can someone advise me how to solve this?
 
Thanks!

Best answer by pusssykatt

I was just about to delete my message because even though I searched a number of times I couldn't find anything about the extensions, and while just looking around I found someone who had the same problem and I found my answer. I installed the toolbarfix and problem solved. Thank you so much.

    4 replies

    Nirouku
    • NiroukuOpenText Employee
    • OpenText Employee
    • August 21, 2014
    @ wrote:
    I had to "reset" Firefox 31.0 (which I HATE) and Webroot isn't in my Extentions or Firefox toolbar. Webroot Filtering Extension is there. Can someone advise me how to solve this?
     
    Thanks!
    Hello Pusssykatt,
     
    First off welcome to the Community.
     
    I would like to start a support ticket with you and get the support ball rolling. I have not heard of this situation before.
     
    Can you please submit a ticket by clicking here?
     
    After we get the support ticket going, we will probably get a set of logs from the computer and troubleshoot from there.
     
    Thanks,
    John A.
    Frontline Engineer
    Webroot Support Team
    Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment. Buddha
    Ssherjj
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    Fresh Face
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    • pusssykatt
    • Author
    • Fresh Face
    • Answer
    • August 21, 2014
    I was just about to delete my message because even though I searched a number of times I couldn't find anything about the extensions, and while just looking around I found someone who had the same problem and I found my answer. I installed the toolbarfix and problem solved. Thank you so much.
    Baldrick
    Nirouku
    Nirouku
    • NiroukuOpenText Employee
    • OpenText Employee
    • August 21, 2014
    Thanks for the update!
     
    What might of happened is that when you reset Firefox it might have removed the extensions from Firefox. 
     
    There is still a concern though, we want to make sure that both extensions showing up in Firefox.
     
    The extensions are as follows;
     
    - Webroot Filtering Extension
    - Webroot Password
     
    These are the two extensions you should see in all supported browsers.
     
    Please let us know if you need further assistance.
     
    Thanks,
    John A.
    Frontline Engineer
    Webroot Support Team
    Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment. Buddha
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
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    A clean reinstall of WSA would have put them back as well and in case here are the instructions!
     
    HTH,
     
    Daniel ;)
     
    Can you please do a clean reinstall of WSA and Please follow the following steps closely:
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for all of the following steps
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
     
    Please let us know if that resolves your issue? 
     
    Baldrick
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