how do i talk to a representative? I don't want to put all my account information on a public forum.
Cannot add pc to keycode - i have 3 devices
Hello dkunkler, welcome to the Community!
No worries, we do not want personal or account information on the forum. In fact, we delete it when it happens.
If you are having problems trying to get a new computer added to the key code, you can check in your Console how many devices are currently active and also remove any that are no longer in use, thus releasing the license seat.
Log into the Console
Click PC Security
Note how many computers are listed. If there is a PC listed that you no longer want protected, click on it.
Click Commands
Click Deactivate
That will release the license seat.
Is this helpful? You can contact Support at any time to have them contact you by subitting a Trouble Ticket or you can Call 1-866-612-4227, M-F 7am?6pm MT
No worries, we do not want personal or account information on the forum. In fact, we delete it when it happens.
If you are having problems trying to get a new computer added to the key code, you can check in your Console how many devices are currently active and also remove any that are no longer in use, thus releasing the license seat.
Log into the Console
Click PC Security
Note how many computers are listed. If there is a PC listed that you no longer want protected, click on it.
Click Commands
Click Deactivate
That will release the license seat.
Is this helpful? You can contact Support at any time to have them contact you by subitting a Trouble Ticket or you can Call 1-866-612-4227, M-F 7am?6pm MT
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