Device protection

Hi Drew!  I might have an idea or two......  (I admit that since Android issues are common, this following is a saved copy/paste reply, but hopefully it will help!)
 
This can be caused by quite a few different things.  The first thing to check is to make sure your device is connected to the internet correctly.  (Sometimes the simple things work!)  Try to access a web page to make sure it is working!
 
Next, make sure you have the right version downloaded for your license of WSA.  Please refer to this KB Article for help.
 
There are several other common issues, and this KB Article may help as well.
 
Next, go to the Account Console and log in.  If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
 
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
 
Locate the profile (Email address) you are wanting to use to log in.  Check to make sure that all permissions are set to Access.  If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.  If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access.  If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
 
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit.  On the next screen, click the Access & Permissions tab at the top.  Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received  with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.  If the Key Code expired or does not match the key code for your computer, you may need to Submit A Trouble Ticket for assistance.  Changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.  
 
Hopefully SOMETHING in this overly long reply will help!  
 
Please let us know how you do, and you can also submit that Trouble Ticket for further help if needed as well.

Hello Andy can you tell us what version of WSA you have as it will be better for us to help you as your posting in the AV only forum which doesn't have these features? http://www.webroot.com/us/en/home/products/compare?utm_expid=64405194-57.Y6xNxFMITySXeI3sxYNP8Q.0
 
Thanks,
 
TH

Internet Security +     Was able to get my device protected    thanks for the help!  

Got my phone protected.  Thanks...

Awesome!  If I can ask, what was the problem?  (I always like to know as I am always still learning!)

Great to hear! Please in the future post in the correct forum so that we can help you better.
 
Thanks,
 
TH