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HELP THREAT REMOVAL

  • October 26, 2014
  • 2 replies
  • 29 views

Hello , well today I installed my product " Webroot " and I scan my computer and there were some threats about a program i have installed , I clicked on remove but when I click on remove my pc turns off I don't know what to do I m really concern about this program " YAC Yet another cleaner" that's the program that makes my pc turn off when i click on remove threats. Help !!!:catmad:

2 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • October 26, 2014
Hello ikariames, welcome to the Webroot Community!
 
While Webroot is usually able to remove and detected threats automatically, sometimes, obviously, it cannot for various reasons.  Usually the best thing to do in such a case is to subimit a Trouble Ticket and let Webroot Support take a look at it.  Support is free for those who have a valid Webroot license (Key Code).
 
I hope this helps!

  • Author
  • Fresh Face
  • October 26, 2014
Yeah Thanks I just send them a ticket , Hope they help me out ! Thanks for replying back 🙂