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How can I be assured that my install was correct?

  • October 31, 2014
  • 1 reply
  • 22 views

I just found out that I have a virus, and I'm receiving a lot of ad ware pop-ups. I've tried to find it but no such luck. Plus I have two programs running anywhere and complete. I am stumped, if there is any ideas please advise...

1 reply

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
Since you posted in the AV only section you can only run one WSA so you don't have 2 runing so do you have the Complete version? http://www.webroot.com/us/en/home/products/compare also what tells you that your infected? If it's a PUA please have a look here: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
 
Thanks,
 
Daniel 😉