how do you delete an user
How do you remove a PC from your account?
Hello SliceofD, welcome to the Community!
First, we need to be sure exactly what you are wishing to delete: a USER or a PC. Your Account does have both and they are handled differently.
For a PC, please see this KB Article regarding deactivating a device.
NOTE: I strongly suggest that you do not do this unless you have no other options. The best way to deactivate a PC is to simply uninstall WSA while the device is connected to the internet: this will automatically deactivate the PC from the Console and release that license seat to be used on a different device.
For deleting a User profile, please submit a Trouble Ticket: Webroot Support does need to handle this, but there is no charge for having them do so.
I hope this helps, but if you have any problems or any other questions please let us know! We are always happy to help out whenever we can 🙂
First, we need to be sure exactly what you are wishing to delete: a USER or a PC. Your Account does have both and they are handled differently.
For a PC, please see this KB Article regarding deactivating a device.
NOTE: I strongly suggest that you do not do this unless you have no other options. The best way to deactivate a PC is to simply uninstall WSA while the device is connected to the internet: this will automatically deactivate the PC from the Console and release that license seat to be used on a different device.
For deleting a User profile, please submit a Trouble Ticket: Webroot Support does need to handle this, but there is no charge for having them do so.
I hope this helps, but if you have any problems or any other questions please let us know! We are always happy to help out whenever we can 🙂
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