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I renewed my subscription but it says I only have 29 days left?

  • October 17, 2014
  • 1 reply
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I renewed my subscription but it says I only have 29 days left?

Best answer by Ssherjj

@ wrote:
I renewed my subscription but it says I only have 29 days left?
Welcome to the Community keithn,
 
Did you renew through Best Buy?
 
Best Buy charges your card on file on on the renewal due date. Sometimes, on  that day of renewal, I believe this is due to the lag time between processing your payment and updating subscriptions.
 
Your best bet is to call 1-888-BestBuy and talk with them, as the renew page would have gone to a system they manage.  They'll be able to find out what is going on. You can also check your creditcard to see if payment has gone through.
 
If this purchase was from Webroot then it might take a day to go through the system or you could contact Webroot
 
Either way please get back to us and let us know if your issue was resolved. Ok?
 
Thanks,
 

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    Ssherjj
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    • Ssherjj
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    • Answer
    • October 17, 2014
    @ wrote:
    I renewed my subscription but it says I only have 29 days left?
    Welcome to the Community keithn,
     
    Did you renew through Best Buy?
     
    Best Buy charges your card on file on on the renewal due date. Sometimes, on  that day of renewal, I believe this is due to the lag time between processing your payment and updating subscriptions.
     
    Your best bet is to call 1-888-BestBuy and talk with them, as the renew page would have gone to a system they manage.  They'll be able to find out what is going on. You can also check your creditcard to see if payment has gone through.
     
    If this purchase was from Webroot then it might take a day to go through the system or you could contact Webroot
     
    Either way please get back to us and let us know if your issue was resolved. Ok?
     
    Thanks,
     
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