I got something today that told me I needed to update my Adobe, so I did. Every since then, I keep getting this page saying my computer is locked and I need to pay with a green dot card, which I know is a scam. Any clue of how I can make sure this doesn't pop up anymore. I already uninstalled the Adobe that was in my programs as of today.
Please help.
Thanks,
Jeff
ICE CYBER CRIME page
+62Hello jeffoyler6253,@ wrote:
I got something today that told me I needed to update my Adobe, so I did. Every since then, I keep getting this page saying my computer is locked and I need to pay with a green dot card, which I know is a scam. Any clue of how I can make sure this doesn't pop up anymore. I already uninstalled the Adobe that was in my programs as of today.
Please help.
Thanks,
Jeff
Welcome to the Community!
Well I think your best bet is to issue a Support Ticket As this is certainly a scam!
You can go here too https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
Best Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
If the computer is locked fully by a Ransomware, you will want to take the route of submitting that Trouble Ticket to have Webroot Support take a look. This is a free service for all Webroot License holders.
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