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[Mac] Webroot causing random kernel panics...

  • July 29, 2013
  • 3 replies
  • 102 views
P
My Mac is getting random Kernel Panics.
 
Crash Log:
http://pastebin.com/J3pNv4U4
 
Webroot SecureAnywhere is a Kernel Extension in backtrace that caused this dependency: com.apple.iokit.IOHIDFamily(1.8.1)[F0B6DA72-B1C1-3816-AC9F-5F1C12E8A7DD]@0xffffff7f87365000

Best answer by JimM

Pikachu, the error in question occurs when there is some other kind of software running alongside Webroot that ties into the HID (keyboard/mouse) driver. The workaround is to disable keylogging protection or the other software that ties into the HID driver.

    3 replies

    shorTcircuiT
    Gold VIP
    Hello Pikachu4170 and Welcome to the Webroot Community!
     
    For an item like this, it is probably best for you to submit a Trouble Ticket (See link below in my signature).  While we have a large number of very knowledgeable people here on the Commumity, items of this nature may need the assistance of more advanced help than what we volunteers can give.
     
     
    S
    I too have been having Kernel Panics with Webroot installed, but mine only seem to happen when I shutdown my system, reboot or some time when I put it to sleep, other than that, it appears to be running normal.
     
    If I shutdown the WSdaemon prior to reboot it has no caused kernel panics so far, hopefully it won't keep happening.
     
     
    JimM
    • JimM
    • Retired Webrooter
    • Answer
    • July 30, 2013
    Pikachu, the error in question occurs when there is some other kind of software running alongside Webroot that ties into the HID (keyboard/mouse) driver. The workaround is to disable keylogging protection or the other software that ties into the HID driver.
    /// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
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