My webroot program screen says I have 394 days left on my subscription (can't be true)

@ wrote:
My webroot program screen says I have 394 days left on my subscription (can't be true), but a recent email from webroot indicates the subscription is almost up.  Which one do I believe?  Does webroot contact me by email when the subscription is ready to expire?
 
Many thanks,
Mitch

Hi mitchS,
 
Welcome to the Community!
 
 
Would you tell me if this is a Webroot Subscription or Best Buy?
 
You could call and find out if your Webroot has expired. I don't think but I'm not sure if Webroot sends out emails to renew. As I do believe Best Buy does send email.
Maybe @ could also find out about your expiring keycode if you can't reach anyone at these numbers provided below.(Right Nic?)
 
For added information:
There are three ways to renew your subscription 

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1. Renew your subscription online here.

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1. Call our Sales Support Team at 1-866-612-4268 M-F 7 am-8 pm (MST) or Sat/Sun 9 am-4 pm (MST). A sales agent will help you renew your subscription and provide advice on making sure you are fully protected. For international contact information, click here and choose the sales number for the location that works best for you.

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1. If you originally purchased at Best Buy and you would like to renew the same keycode, call Best Buy Assurance at 1-800-433-5778. Be sure to mention your subscription software through Best Buy.

You may also Contact Support if this is a Webroot Subscription free of charge.
 
Please do let us know if this helps you or not and we will get someone here to advise you further!;)
 
 
 
Best Regards,