Skip to main content
Solved

PCs I install WSA AV on aren't appearing on my online account

  • February 21, 2014
  • 5 replies
  • 78 views

Matrix_Leader
Community Guide
maybe this has to do with the fact that m WSA Gamer's Edition license was canceled and I got a new license, regardless, when I install WSA AV which I did for my laptop and now my mom's laptop, after the scan and waiting for more than a day, both PCs don't show up on my online account when I go to PC security.
 
please help

Best answer by MikeR

Please make sure you are using the email address I've sent you in a private message as your log in. I checked on the back end and everything looks like it's in order. The update may be taking longer than you expected. Has it been 24 hours since you ran the scan?
View original

5 replies

DAGOLAG
Gold VIP
Forum|alt.badge.img+57
  • Gold VIP
  • February 21, 2014
We can see if @  or @ is around and check and fix your online account?
 
Daniel 😉

Matrix_Leader
Community Guide
  • Author
  • Community Guide
  • February 21, 2014
thanks, hoping for them to chime in 🙂

MikeR
  • Retired Webrooter
  • Answer
  • February 21, 2014
Please make sure you are using the email address I've sent you in a private message as your log in. I checked on the back end and everything looks like it's in order. The update may be taking longer than you expected. Has it been 24 hours since you ran the scan?

Matrix_Leader
Community Guide
  • Author
  • Community Guide
  • February 22, 2014
Hi Mike,
 
I am using the email which is in my account and till now my devices are 0

Matrix_Leader
Community Guide
  • Author
  • Community Guide
  • February 22, 2014
I also just run the manual update to the latest version then ran a scan but same result