Repeated files that are NOT a virus are flagged for delete over and over.

​@MajorHavoc  Thanks so much for sharing these details with us! To help us better understand the behavior you’re seeing, could you please clarify a few points?

• Which file type are you trying to allow (for example: exe, app, script, binary, pkg, dmg)?
• Is this a single file, or part of a folder being scanned?
• Are you using Webroot EPP Business or Webroot Consumer (Home)?

In parallel, I also wanted to share that Webroot Secure Anywhere for Mac provides an option to ignore specific files. You can do this by:

1. Clicking the gear icon next to the Mac Security section (on the right-hand side).
2. Opening the Block and Allow Files tab.
3. Adding the file and setting it to Allow.

This will mark the file as safe and prevent it from being scanned in subsequent scans.
Please note that at this time, allow/block entries are supported only for executable file types.

If you can help with the details requested above, we’ll be able to guide you more effectively. Thanks again! 

I’m using Webroot consumer. Often these are windows exe files for Parallels or older Apple apps I use in an OS-9 emulator.  However, often it flags “unknown” file types. Might be binary data, a script file, even had a text file flagged once. 
 

Thank you for pointing out how to add the fill to allow. I tried to find that, but if you look at some of my other comments long ago, I find the UI interface horrible. 
 
Where I see this alert window it  is not the full app window, but a smaller orange window showing only the one file it does not like with a check mark next to it. The only option is cancel or remove. I do not see how to “allow” in that alert window.  But I will look again to see if I can find it. That said, when the main window is up and orange I still have issues trying to find out I see the list of files it does not like. I’m guessing the same place?  But in all seriousness, I’ve been a UI and software designer since the 70’s, and your program’s interface for the Mac is anything but intuitive. 
 

And today again, during my Time Machine Backup, I shutdown WSA from the menu bar, it closed and I started my backup. (It finishes MUCH faster if WSA is stopped.) Yet again I saw a file get flagged as “trojan” by WSA.  How come if WSA is supposedly shutdown, it still flags files? I’m guessing it’s not fully shutdown?

Anyway, thank you for responding. Still hoping for a major update release for Mac with a newer interface. And maybe you can sneak in the ability to ignore any file. 😃

Thank you. Yes, it seems that file that keeps popping up is a Trojan warning on a dylib file which is what I cannot add it to a list. To me not being able to add any file to an ignore list is a real problem which makes the product less secure since I am constantly closing dialogs, and soon, ignoring them. Dialog fatigue will set in and I (or others) may just close dialogs because they are tired of seeing them and think they are the same. For a security company, this should be obvious. I learned about dialog fatigue in the early 80’s working at Apple on MacOS warnings and how to reduce them. It is not a new concept. 

On the Quit issue, it possible the menu item did not quit, but went gray with a red exclamation point because of the warning. I thought I said quit, and that this popped up after, but I will try this again and let you know on the next local backup IF it happens again. 

As for Webroot Total Protection, I am on the beta testers list for a number of other products here, maybe I can get on the beta list for testing that as well? I a failry sure I can break that too!  😁

Thanks for the help. Hope to see some improvement in the future.