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typed in new code still shows expired

  • November 18, 2014
  • 2 replies
  • 25 views

Hi everyone im Linda

2 replies

  • Author
  • Fresh Face
  • November 18, 2014
please help

shorTcircuiT
Gold VIP
  • Gold VIP
  • November 18, 2014
Hello krissy, welcome to the Webroot Community!
 
There can be a couple of things going on here....
 
Where did you purchase the new key code?
 
What version of WSA was on the computer before, and what version is your new key code for?  (I particularly want to know if ONE, but not both copies, was a Best Buy Subscription version)
 
Let me know and we will try to go from there 🙂