Webroot® SecureAnywhere™ - Internet Security Plus

Okay, so this morning when I tried to log into account.webroot.com, it says an error occured whuile processing your request. Anyone else? What is with all the website problems and changes lately?

Is anyone else having trouble logging into the console this morning? I logged in to check the scan log. It wouldn’t open and I got this message: Error(SEL004): Console cannot be opened, please contact Webroot support. I did put in a support ticket. I just want to see if anyone else is having this experience. I tried both Chrome and Edge and another computer.

Webroot tech support have confirmed my subscription has until Feb 2027 BUT in 12 days, have not been able to rectify it from Expiring!It's a real pain & very disappointing.  I asked for it to be escalated when the ticket was a week old but still no resolution!I've been using Webroot for close to 20 years.Anyone else had this problem?

I renewed my Webroot Internet Security Plus through Amazon. After downloading, the new keycode does not show up in my list of subscriptions. However, yesterday I was able to access the console and the the new keycode showed there. Came back to review things today and cannot access the console now. The only thing I did differently with this renewal was to opt in for 2 factor authorization. When attempting to access the console, Opentext doesn’t send me me a code.

When trying to log in to Webroot Wifi Security I get this notice:WiFi is still connected and computer is online. This happened after I re-installed the program MSI Laptop, Windows 10 Home Edition

Every time I start firefox as a private window, i get a webroot message saying,  To activate this extension, please enter your Webroot SecureAnywhere keycode below,followed by more text, and a box to enter a "New keycode:" which, of course, is the old and only one.Webroot does this Every. Single. Time. As you can imagine, this is extremely annoying. I'm hoping there's a way to enter the code once and for all, private window or not. Can anyone provide a way to do that, please?tia! 

on mac i want scan file or folder but missing menu for scanning specific files and folders on right clickvideo for detail:  

I lose internet immediately when connecting to Webroot

Trying to delete devices from my account.  Instructions state to click the “Commands” tab, but there isn’t one on any of the devices in my account.  The only tabs that appear are “About” and “Scan Information”

On January 3, 2025, my subscription, Webroot® SecureAnywhere® Internet Security Plus 3 Device 1 Year Renewal, had to end, but on December 31 I entered  my account and clicked the button Renew NOw. Unfortunately the renewal was made only for one device. I need it for 3 devices. Why it was not continued as before? For many years I had it for 3 devices.

How can I stop Webroot SecureAnywhere from automatically deleting viruses/potential viruses?CE 24.4 Thanks

My Webroot SecureAnywhere 24.2 will not work. This is the page that allows you to scan, and shows all the settings. The only thing it will do is Scan. I cannot add more devices in the Get Started portion, access Support or Webroot Community. When I click on Password Manager, it will not respond to Manage Passwords or Learn More. Under My Account, it will not respond to the My Account Button or Learn More.My computer says it’s protected and the protection doesn’t expire until March 2025. I have Windows 10 with Chrome.

I can’t log into the identity portal this morning. Also, the web threat shield isn’t working. I just get the grey flower icon, no green check. Anyone else?

I work remotely and deal with a lot of important data on my laptop every day. Since my whole business is on this one laptop, I'm thinking of using Webroot to keep things secure.What's the best way to make sure my data doesn't get hacked? Are there any specific things I shoulddo with Webroot to keep my work safe?

Is there a way, using SecureAnywhere CE 23.4, to scas and show results only without taking any action on suspect files?

Hi,    This is to bring to the benign notice of the forum members that Webroot console is not accepting  the security code generated by Lastpass Authenticator which I reinstalled. Whenever I try to reset 2FA , I cannot do it shows the error code 405.Though I input the correct answers for security questions it is not accepting and shows the error code 405. As I cannot login Webroot I cannot read customer support messages. As I am from India calling Webroot customer care costs me much.I phoned  Webroot customer support number +1 866-612-4227 the call disconnected in the middle. One of the Webroot customer care executives cannot resolve my problem. I am posting this in the forum as a last resort. Anyone could you guide me please ?Thankking you,Dr.Siva

How do I let programs through Webroot? I need to whitelist Krita because Webroot won’t let it open. I had to turn off Webroot to get Krita working again. I’m frustrated because the guides online all show older versions of the Webroot console and the options they tell me to use don’t exist.

Trying to Ffx Chrome Google voice Search after udates stops working and search windows will not scroll even on text searches. This has been going on for over a year. I tried reinstallng doen’t help. Keep saying no internet connection but Bings voice works. all other things seem to be working fine, Interenet connect good. Other browser work fine. I have hundreds of hour in looking for the cause but no real answers. Here how it goes. I update. It stops saying no connection after the Mic activates. If I do a text search the window will not scroll after the update. The out of the blue a week or so later it starts working again like nothing was ever wrong. So it this the security picking up something and throttling Chrome back till it see it safe to run or what.I have worked with Weebroot team in the past to get new programs to run on install. So, I have an understanding of how it works. I know if something doesn’t look right Webroot will flag it and kind of sandbox it till it see it’s OK a

There is a forum on the Web where I yearn to post.  For six months, when I attempt it I receive the following: ________________, you do not have permission to access this page. This could be due to one of several reasons:Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system? If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation. I use Firefox, Edge, and Chrome browsers; all three receive the same error message.  Eight months ago I was able to post in the forum.  Others are posting.  The site is up and running.  I’m in contact with the site admin. Can it be Webroot?

Hi Following the recent security breach from Lastpass, I’m no longer trust and feel secure with Webroot and his partners. How can I close and deactivate my Webroot account (Webroot consol)  Thanks 

Greetings,I bought Webroot Internet Security Plus | Antivirus Software 2022 |3 Device |1 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager from Amazon; and I do not know how to download it to my chromebook. I don’t see the instructions.Could you please help me?

After I installed the new version of Chrome last night, it stopped working. It still works in Edge.  I just get the little green icon that looks like a flower. Anyone else?

I currently have almost a week before i renew. why is webroot attemping to collect my renewing cost days before expiration. My banking institution has that cost amount currently pending

I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.” Is this (late May 2022) popup even from Webroot?  If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)?  If the popup is not from Webroot, what steps should I take to eradicate the little vermin?  Thank you.  

How do I find my key code