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Device count

  • June 5, 2019
  • 2 replies
  • 64 views
H
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Hi,

We are a MSP and resell Webroot to our clients.

My issue is this.. The number for site devices goes up when one is added but never back down when a machine is wiped or has disk failure, only when uninstalled.

This means that is a hard disk is replaced in a machine and webroot is installed again a this device has now used 2 licenses?

What is the best way to have the actual number to bill for a site?
Another way of putting it is this, when do devices become inactive?

Thanks,
Hego

Best answer by LLiddell

So it sounds like you need to deactivate the old instance. We have a guide on deactivating endpoints, please click here to visit it and let us know if that works.
    D
    This topic has been closed for replies.

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • June 5, 2019
    Hello @hego ,

    Welcome to the Webroot Community,

    Please look here https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240
    or here https://answers.webroot.com/Webroot/ukp.aspx?pid=17&vw=1&app=vw&solutionid=1082

    Webroot Business https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/ManagingEndpoints/DeactivatingEndpoints.htm

    Inactive when Webroot expires or it is deactivated.

    Also you can Contact Webroot Support and they will gladly answer any questions for you.

    Let me ping @LLiddell to see if she can assist here as well.

    HTH
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Jasper_The_Rasper
    TripleHelix
    LLiddell
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    • LLiddell
    • Retired Webrooter
    • Answer
    • June 5, 2019
    So it sounds like you need to deactivate the old instance. We have a guide on deactivating endpoints, please click here to visit it and let us know if that works.
    ProTruckDriver
    Jasper_The_Rasper
    Ssherjj
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