Hi, My name is Carol and I am new to the Community

I think Carol is referring to the automated email that goes out remind you to mark an Accepted Solution.  It doesn't mean that the problem is fixed, but if you have some replies on your topic then it will remind you to go back and see if one of the posts solved your problem.

Carol please see above and let us know what happens!
 
Thanks,
 
Daniel 😉

Hi Carol,
 
I haven't had any issues with Hotmail, therefore it's difficult to advise me something specific... :(
The more, none of the proposed solutions did not bring results so far...
Although you have been using WSA for a long time and mail communication wasn't affected I would try to disable protection, as Daniel suggested before, and check whether the situation is improving or not
Of course let us know about the results :D
 
Regards,
 
Mike

Thanks Sherry...It's just that it is unlikely that WSA is causing any problems here (TH wanted to clarify that), so it is best for Carol to re-establish logging-in to Live.com, and then hopefully resolve this.

Hi Carol, Yes please post back to let us know so that we can help others with same or simaliar issues..
 
 
Best Regards, 
 
Sherry;)

😃 Hello Carol, Great to have you onboard!!
Miguelle, known as Mike is going in the right direction. If you can't resolve this issue please post back and Im sure others here on the Forum can address this. I will also do some research for you..
 
Take care and See you back for there's alot to learn here and lots of fun with a group of great people willing to help anyone out..
 
Sherry
ou can download and apply Microsoft Fix it 9833174 from KB2842520 to your system. The wizard may be in English only; however, the automatic fix also works for other language versions of Windows. Once you have downloaded it, simply click on it to run it and follow the wizard.
 

Hi Carol can you turn off WSA for a test to see if it is WSA causing this issue? Can you click at the top Right of the GUI Advance settings and follow the pictures below.
 

 
And then Right Click on the Webroot Tray Icon by the clock and Click on
 

 
And shut down WSA and try to get your emails if you can then please do as I said in the above post and Submit a Support Ticket and if you still can't then it doesn't have anything to do with WSA and since you tried some of the fixes above maybe you can post at the Microsoft Community to see if they can help you and if they do please let us know the outcome as it can help other members!
 
Thanks,
 
Daniel ;)
 
Also in the end if you want to turn on WSA again either you have it on your Desktop and Click it twice and depending what version of Windows you are using a simple reboot will make WSA become active again!

Hi Baldlrick, Thanks for thinking about my problem and suggesting fixes... Yes, I have had WSA for some months. Yes, My E-mail was working fine... As I told Sherry, the problem started about 3 weeks ago- my clock was off for some reason and I was sending several messages out- they did not go. I have since deleted them and of course reset the clock. How can I get my mail through their server by going to the net? I use Hotmail as my personal. My Gmail works as does Yahoo and the net. It is just the hotmail that is stuck... CJS

Carol, have you tried simply re-setting your Live Mail account? How do I add an account to Windows Live Mail? - Microsoft Windows Help
 
To see if Webroot is causing any issues with it, follow @ 's advice to shut-down WSA and see.
 
Also found this solution:
 
Windows Live Mail not synchronising with Hotmail.co.uk since before - Microsoft Community
      
 "Just to let you know, I have now fixed this problem - after trying (without success) all the suggestions made in the private discussion with the Moderator, the thing that worked was -

(1) Removed the not working Hotmail account from WLM
(2) Signed out of Windows Live Mail (from the not working Hotmail address)
(3) Signed in again with a new Outlook address I had just created. This worked!!.
(4) Signed out of this address
(5) Signed in again with the original Hotmail address.

The Hotmail account was then automatically recreated and synchronisation worked.  Also the calandar updated successfully."
 

Hello Carol, Sorry I havent been able to reply to your issue. Please follow @  because he's the MVP of Microsoft and has all the knowledge available for you. A support ticket would be advisable in my humble opinion. I've also had trouble with my email but not because of WSA. Also @ has great problem solving as @ .
 
Its frustrating I know not being anle to get email issue fixed. I've gone in and changed my password and that seemed to work for me.
 
Please don't give up and take a step at a time..we will get this straightened out for you one way or another..
 
Regards, Sherry

Hi Daniel,
I am ok with WSA now.... My head is swimming and I need to rest it.. Will continue to follow suggestions..... THanks,
CJS

Ok- Daniel, Do I reset the account by adding a new one?
I do I remove the non working acct from WLM?
I was at Outlook and thought about making an acct. but they want me to sign on to Twitter- I do not wish that. I can't seem to satisfy Microsoft with a password and am having trouble with thaat situation.
HOw can you sign back into the original Hotmail acct if you have removed it? I am confused? HELP????
Thanks, Carol