I'm new and desperate ..Help Please

Hello,
 
Can you please do a clean reinstall of WSA? Please follow the following steps:
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for all of the following steps
• Download a Copy Here (Best Buy Subscription users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your keycode and don't import any settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

 
Please let us know if that corrects your issue? If not then we will look at alternative avenues to try and solve this for you.
 
Thanks,
 
Daniel 😉

@ wrote:
I have been trying for this entire time to find a way to dend these pictures! I have an iphone(hopefully not for long ) and I tried emailing it to my self and opening the email on my computer and then attaching the picture to this post but it keeps coming back "invalid format or invalid file type" I'm about ready to give up!

Hello Deertracker,  please see here you will be able to post pictures when you reach Community Guide and Video's when one has reached Expert Advisor! https://community.webroot.com/t5/custom/page/page-id/VIP_Program#.Uv0SGIXDt_d
 
 
But we are happy to have you here in the WSA Community Forum..please look around and get confortable because we have a great group of members here ready to assist!!:D

@ you have PM's waiting!
 
Thanks,
 
Daniel

Hi Deertracker and welcome to the Webroot Community!
 
Can you tell us your issue as you left your post empty?
 
Thanks,
 
Daniel 😉

Is it possible for you to take picture with your phone and upload it?  It would help us to be able to see what you are looking at.

@ wrote:
From time to time my PC screen turns off and on. There is nothing wron with screen. I run a scan and eventually it stops. Has anyone else had this problem? could it be a virus that pops up now and then?

Welcome polishproud to the Community Forum.
I haven't heard of this issue before with a monitor screen turning on and off.
 
So you might be experiencing a PUA. Please try to follow these instructions!
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application.) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
 
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
 
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
 
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 

• Open Webroot SecureAnywhere
• Click on ‘Advanced Settings’ from the top right
• Select ‘Scan Settings’ from the left side
• Unselect the option “Detect Potentially Unwanted Applications”
• Click on the Save button (you may have to enter in a CAPTCHA)
• Reselect the option to “Detect Potentially Unwanted Applications”
• Click on the Save button
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
 
 I hope this helps you both understand, and resolve the problem and if not please let us know!

 
 
 

I realized I left post empty the minute I sent it UGGH! So I sent a new one. Are you a moderator if so can you just delete my first post? Thank you so much.

Sounds like you may have downloaded some of the Samsung apps. Do you have a backup? You can try a system restore, there should be a restore point for when you dowloaded the SWupdates

@ wrote:
I have a Samsung laptop  I have had Webroot on it since I bought it last year.  It started running slow so I cleaned up everything and downloaded off of the factory installed Icon on my desktop,  " SW updates"  It had like 10 updates and as it was downloading it emptied my folders on my desktop and threw thumbnails   of  everything all over the screen and now I have one dotted line across the bottom of my screen that just now turned into two dotted lines!  Any idea on what is going on, I have ran a webroot scan...comes back graphic ram is low but nothing else. Thanks for any help I am technologically illiterate.

 

Are you running Windows 8? Have you upgraded to Windows 8.1?
 
One of the SWupdates is for Windows 8.1. Are you using your laptop now or another device?

Yes I am on the Samsung...although I have access to another computer if I need it...  I am running Win. 8.1

I only have the option to edit, no delete option 😞

The desktop is in the background running my pictures on a slide show as normal but the background behind my icons is black, about two inches from the bottom I now have 3 dotted lines in varying degrees of boldness going horizontal across the screen this morning was only 1 then there were two now 3, the bottom two are so close you can hardly tell if it is one or two and then there is a gap of maybe 1/8 " and there is the 3rd one

can I unistall the SW stuff if I can find them in the programs? or is that asking for more trouble?