I am sure this is a configuration issue but I can't find it, yet. Here are the symptoms.
I can go to GoToMeeting to test connectivity and it says I'm successful.
Open a link to a recorded webinar and then click "View Recorded Webinar", Windows Media Player starts but then states there is an error. Help suggests a codec issue....
Shutting down Webroot allows the webinar to play.
Shut down all applications and restarting Webroot and the webinar can be restarted and played.
PC Security
View Active Connnections: No process is blocked
Quarantine: empty
Block/Allow Files: empty
Identity Protection
Application Protection: three apps listed (2 IE (in folder x86 and the other), and Keepass are listed, all are protect)
I know this is something done to myself. Any suggestions?
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Right click the (W) in the taskbar > Save scan log
Please paste the last 40 lines.
Please paste the last 40 lines.
Interesting, the original reply didn't get posted.
Here are four entries that you might have wanted.
The most recent Media Player entries showing no issues:
Wed 2013-11-06 17:05:17.0930 Monitoring process C:Program Files (x86)Windows Media Playerwmplayer.exe [A80C173AC5C75706BB74AE4D78F2A53D]. Type: 1 (663)
Wed 2013-11-06 17:05:17.0930 Monitoring process C:Program Files (x86)Windows Media Playerwmplayer.exe [A80C173AC5C75706BB74AE4D78F2A53D]. Type: 0 (663)
Earlier entries with one showing a blocked process:
Wed 2013-11-06 16:52:47.0222 Blocked process from connecting to the Internet: C:Program Files (x86)Windows Media Playerwmplayer.exe [MD5: A80C173AC5C75706BB74AE4D78F2A53D]
Wed 2013-11-06 16:52:47.0222 Monitoring process C:Program Files (x86)Windows Media Playerwmplayer.exe [A80C173AC5C75706BB74AE4D78F2A53D]. Type: 1 (663)
So, the log shows a blocked process. However, (per documentation) the only way to check blocked processes is in "PC Security > Tab: Scan & Shields > View Active Connections" where nothing is blocked.
wmpnscfg.exe, wmpnetwk.exe, wmplayer.exe are all allowed. I might have missed some because there are 32 pages of processes and no way to sort by name, allowed, or blocked.
Here are the last 40 entries from the log:
Wed 2013-11-06 20:51:03.0262 Monitoring process C:Windowssystem32defrag.exe [8FD0EC6EB52F9EFE15B7A605C827932C]. Type: 0 (2516)
Wed 2013-11-06 20:51:03.0280 Monitoring process C:WindowsSystem32conhost.exe [BF95EA5809E3BBF55370F7CB309FEBD0]. Type: 0 (1267)
Wed 2013-11-06 20:51:03.0327 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 1 (180)
Wed 2013-11-06 20:51:03.0327 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 0 (180)
Wed 2013-11-06 21:02:44.0263 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 1 (308)
Wed 2013-11-06 21:02:44.0263 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 0 (308)
Wed 2013-11-06 21:11:31.0339 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 1 (308)
Wed 2013-11-06 21:11:31.0339 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 0 (308)
Wed 2013-11-06 21:14:03.0455 Scan Started: [ID: 9 - Flags: 1575/16]
Wed 2013-11-06 21:15:22.0181 Connected to C1
Wed 2013-11-06 21:15:22.0182 Monitoring process C:Program FilesMy Dellimstrayicon.exe [F9227540962792BBED4791281377927A]. Type: 0 (4965)
Wed 2013-11-06 21:15:22.0183 Monitoring process C:Program Files (x86)Common FilesAdobeARM1.0armsvc.exe [ADDA5E1951B90D3D23C56D3CF0622ADC]. Type: 1 (376)
Wed 2013-11-06 21:15:22.0183 Monitoring process C:Program Files (x86)Common FilesAdobeARM1.0armsvc.exe [ADDA5E1951B90D3D23C56D3CF0622ADC]. Type: 0 (376)
Wed 2013-11-06 21:15:22.0184 Monitoring process C:Program FilesIDTWDMstacsv64.exe [B00068BA94F5F306911B14B425AAEB56]. Type: 1 (690)
Wed 2013-11-06 21:15:22.0184 Monitoring process C:Program FilesIDTWDMstacsv64.exe [B00068BA94F5F306911B14B425AAEB56]. Type: 0 (690)
Wed 2013-11-06 21:15:22.0186 Monitoring process C:Program FilesWebrootWRSA.exe [232E78FCDC8AEF780EDB5F1AE4C77934]. Type: 1 (6802)
Wed 2013-11-06 21:15:22.0186 Monitoring process C:Program FilesWebrootWRSA.exe [232E78FCDC8AEF780EDB5F1AE4C77934]. Type: 0 (6802)
Wed 2013-11-06 21:15:22.0186 Monitoring process C:Program FilesWebrootWRSA.exe [232E78FCDC8AEF780EDB5F1AE4C77934]. Type: 1 (6802)
Wed 2013-11-06 21:15:23.0202 Scan Results: Files Scanned: 31904, Duration: 1m 19s, Malicious Files: 0
Wed 2013-11-06 21:15:23.0222 Scan Finished: [ID: 9 - Seq: 82178127]
Wed 2013-11-06 21:30:00.0003 Monitoring process C:Windowssystem32 askeng.exe [65EA57712340C09B1B0C427B4848AE05]. Type: 1 (1304)
Wed 2013-11-06 21:30:00.0003 Monitoring process C:Windowssystem32 askeng.exe [65EA57712340C09B1B0C427B4848AE05]. Type: 0 (1304)
Wed 2013-11-06 21:30:00.0149 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 1 (957)
Wed 2013-11-06 21:30:00.0149 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 0 (957)
Wed 2013-11-06 21:30:00.0179 Monitoring process C:WindowsSystem32conhost.exe [BF95EA5809E3BBF55370F7CB309FEBD0]. Type: 0 (1267)
Wed 2013-11-06 21:30:00.0209 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 1 (957)
Wed 2013-11-06 21:30:00.0209 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 0 (957)
Wed 2013-11-06 21:32:15.0263 Monitoring process C:Windowssystem32defrag.exe [8FD0EC6EB52F9EFE15B7A605C827932C]. Type: 1 (2516)
Wed 2013-11-06 21:32:15.0263 Monitoring process C:Windowssystem32defrag.exe [8FD0EC6EB52F9EFE15B7A605C827932C]. Type: 0 (2516)
Wed 2013-11-06 21:32:15.0281 Monitoring process C:WindowsSystem32conhost.exe [BF95EA5809E3BBF55370F7CB309FEBD0]. Type: 0 (1267)
Wed 2013-11-06 21:32:15.0329 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 1 (180)
Wed 2013-11-06 21:32:15.0329 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 0 (180)
Wed 2013-11-06 21:53:24.0261 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 1 (823)
Wed 2013-11-06 21:53:24.0261 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 0 (823)
Wed 2013-11-06 21:53:24.0302 Monitoring process C:Windowssystem32SearchFilterHost.exe [49A3AD5CE578CD77F445F3D244AEAB2D]. Type: 0 (761)
Wed 2013-11-06 22:01:33.0990 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 1 (823)
Wed 2013-11-06 22:01:33.0990 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 0 (823)
Wed 2013-11-06 22:01:34.0043 Monitoring process C:Windowssystem32SearchFilterHost.exe [49A3AD5CE578CD77F445F3D244AEAB2D]. Type: 0 (761)
Wed 2013-11-06 22:01:34.0275 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 1 (308)
Wed 2013-11-06 22:01:34.0276 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 0 (308).
Here are four entries that you might have wanted.
The most recent Media Player entries showing no issues:
Wed 2013-11-06 17:05:17.0930 Monitoring process C:Program Files (x86)Windows Media Playerwmplayer.exe [A80C173AC5C75706BB74AE4D78F2A53D]. Type: 1 (663)
Wed 2013-11-06 17:05:17.0930 Monitoring process C:Program Files (x86)Windows Media Playerwmplayer.exe [A80C173AC5C75706BB74AE4D78F2A53D]. Type: 0 (663)
Earlier entries with one showing a blocked process:
Wed 2013-11-06 16:52:47.0222 Blocked process from connecting to the Internet: C:Program Files (x86)Windows Media Playerwmplayer.exe [MD5: A80C173AC5C75706BB74AE4D78F2A53D]
Wed 2013-11-06 16:52:47.0222 Monitoring process C:Program Files (x86)Windows Media Playerwmplayer.exe [A80C173AC5C75706BB74AE4D78F2A53D]. Type: 1 (663)
So, the log shows a blocked process. However, (per documentation) the only way to check blocked processes is in "PC Security > Tab: Scan & Shields > View Active Connections" where nothing is blocked.
wmpnscfg.exe, wmpnetwk.exe, wmplayer.exe are all allowed. I might have missed some because there are 32 pages of processes and no way to sort by name, allowed, or blocked.
Here are the last 40 entries from the log:
Wed 2013-11-06 20:51:03.0262 Monitoring process C:Windowssystem32defrag.exe [8FD0EC6EB52F9EFE15B7A605C827932C]. Type: 0 (2516)
Wed 2013-11-06 20:51:03.0280 Monitoring process C:WindowsSystem32conhost.exe [BF95EA5809E3BBF55370F7CB309FEBD0]. Type: 0 (1267)
Wed 2013-11-06 20:51:03.0327 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 1 (180)
Wed 2013-11-06 20:51:03.0327 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 0 (180)
Wed 2013-11-06 21:02:44.0263 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 1 (308)
Wed 2013-11-06 21:02:44.0263 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 0 (308)
Wed 2013-11-06 21:11:31.0339 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 1 (308)
Wed 2013-11-06 21:11:31.0339 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 0 (308)
Wed 2013-11-06 21:14:03.0455 Scan Started: [ID: 9 - Flags: 1575/16]
Wed 2013-11-06 21:15:22.0181 Connected to C1
Wed 2013-11-06 21:15:22.0182 Monitoring process C:Program FilesMy Dellimstrayicon.exe [F9227540962792BBED4791281377927A]. Type: 0 (4965)
Wed 2013-11-06 21:15:22.0183 Monitoring process C:Program Files (x86)Common FilesAdobeARM1.0armsvc.exe [ADDA5E1951B90D3D23C56D3CF0622ADC]. Type: 1 (376)
Wed 2013-11-06 21:15:22.0183 Monitoring process C:Program Files (x86)Common FilesAdobeARM1.0armsvc.exe [ADDA5E1951B90D3D23C56D3CF0622ADC]. Type: 0 (376)
Wed 2013-11-06 21:15:22.0184 Monitoring process C:Program FilesIDTWDMstacsv64.exe [B00068BA94F5F306911B14B425AAEB56]. Type: 1 (690)
Wed 2013-11-06 21:15:22.0184 Monitoring process C:Program FilesIDTWDMstacsv64.exe [B00068BA94F5F306911B14B425AAEB56]. Type: 0 (690)
Wed 2013-11-06 21:15:22.0186 Monitoring process C:Program FilesWebrootWRSA.exe [232E78FCDC8AEF780EDB5F1AE4C77934]. Type: 1 (6802)
Wed 2013-11-06 21:15:22.0186 Monitoring process C:Program FilesWebrootWRSA.exe [232E78FCDC8AEF780EDB5F1AE4C77934]. Type: 0 (6802)
Wed 2013-11-06 21:15:22.0186 Monitoring process C:Program FilesWebrootWRSA.exe [232E78FCDC8AEF780EDB5F1AE4C77934]. Type: 1 (6802)
Wed 2013-11-06 21:15:23.0202 Scan Results: Files Scanned: 31904, Duration: 1m 19s, Malicious Files: 0
Wed 2013-11-06 21:15:23.0222 Scan Finished: [ID: 9 - Seq: 82178127]
Wed 2013-11-06 21:30:00.0003 Monitoring process C:Windowssystem32 askeng.exe [65EA57712340C09B1B0C427B4848AE05]. Type: 1 (1304)
Wed 2013-11-06 21:30:00.0003 Monitoring process C:Windowssystem32 askeng.exe [65EA57712340C09B1B0C427B4848AE05]. Type: 0 (1304)
Wed 2013-11-06 21:30:00.0149 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 1 (957)
Wed 2013-11-06 21:30:00.0149 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 0 (957)
Wed 2013-11-06 21:30:00.0179 Monitoring process C:WindowsSystem32conhost.exe [BF95EA5809E3BBF55370F7CB309FEBD0]. Type: 0 (1267)
Wed 2013-11-06 21:30:00.0209 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 1 (957)
Wed 2013-11-06 21:30:00.0209 Monitoring process C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe [A283108E14F3970432C21AF4C0CB1BCE]. Type: 0 (957)
Wed 2013-11-06 21:32:15.0263 Monitoring process C:Windowssystem32defrag.exe [8FD0EC6EB52F9EFE15B7A605C827932C]. Type: 1 (2516)
Wed 2013-11-06 21:32:15.0263 Monitoring process C:Windowssystem32defrag.exe [8FD0EC6EB52F9EFE15B7A605C827932C]. Type: 0 (2516)
Wed 2013-11-06 21:32:15.0281 Monitoring process C:WindowsSystem32conhost.exe [BF95EA5809E3BBF55370F7CB309FEBD0]. Type: 0 (1267)
Wed 2013-11-06 21:32:15.0329 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 1 (180)
Wed 2013-11-06 21:32:15.0329 Monitoring process C:Windowssystem32svchost.exe [C78655BC80301D76ED4FEF1C1EA40A7D]. Type: 0 (180)
Wed 2013-11-06 21:53:24.0261 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 1 (823)
Wed 2013-11-06 21:53:24.0261 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 0 (823)
Wed 2013-11-06 21:53:24.0302 Monitoring process C:Windowssystem32SearchFilterHost.exe [49A3AD5CE578CD77F445F3D244AEAB2D]. Type: 0 (761)
Wed 2013-11-06 22:01:33.0990 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 1 (823)
Wed 2013-11-06 22:01:33.0990 Monitoring process C:Windowssystem32SearchProtocolHost.exe [D9E21CBF9E6A87847AFFD39EA3FA28EE]. Type: 0 (823)
Wed 2013-11-06 22:01:34.0043 Monitoring process C:Windowssystem32SearchFilterHost.exe [49A3AD5CE578CD77F445F3D244AEAB2D]. Type: 0 (761)
Wed 2013-11-06 22:01:34.0275 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 1 (308)
Wed 2013-11-06 22:01:34.0276 Monitoring process C:Windowssystem32 askhost.exe [639774C9ACD063F028F6084ABF5593AD]. Type: 0 (308).
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