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Official Webroot Community Updates

  • 1,223 Topics
  • 8,819 Replies

Webroot gets AAA rating in first official testing

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[Infographic] MSPs benefit from Security Awareness Training

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PCMag Readers Rank Webroot Best Antivirus and Security Suites in 2021

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1223 Topics
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
🚨Webroot Backup & Sync Deletion and Migration to Carbonite FAQF.A.Q.

This is a visibility repost of the original FAQ HEREThis page provides instructions on how to download your Backup & Sync data (if applicable), as well as set up your Carbonite Safe Lite backup account. If you have previously backed up data to Webroot Backup & Sync that you wish to retrieve, and have not already done so, you must do so by July 30, 2023. After this time, the data will no longer be accessible. Download Files From Your Backup and Sync Account Using any device with an Internet connection, you can download files residing in your Anywhere folder, a sync folder, or the Backup folder. For example, if you are traveling and need access to a file, simply login to your SecureAnywhere account and download the file. You can download a single file or a group of files as a Zip archive, as described below.This topic contains the following procedures:Downloading Single Files Downloading Large or Multiple Files or FoldersTo download a single file:From the left panel, select the f

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TylerM
Administrator
1 year ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
FAQ on Webroot Mobile Security UpgradeF.A.Q.

UPDATE: A NEWER VERSION V7.3 HAS BEEN RELEASED OCTOBER 2023New download is available herePlease see details here      The following FAQ provides information on migrating from the previous Webroot Mobile Security applications to the V6 Webroot Mobile Security application. We have since released v7.0 available herePlease see the full FAQ here The new Webroot Mobile Security offers a powerful application that provides malware detection and web-surfing security. Once installed, your Android will have the defense of an industry-leading cyber resilience company. Mobile Security will scan your device and mitigate threats. While shopping and banking online, Webroot keeps your identity and data safe by blocking phishing sites, spam sites, malware sites, and other malicious activities. Why do I need to upgrade to the new Webroot Mobile Security App?Due to evolving Google technical policies, we can no longer enhance the previous app’s features or functionalities. To assist with the migration proc

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russell.harris
Popular Voice
2 years ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
Webroot by OpenText Earns “Product of the Year 2024” with Top Remediation TimesAward

We’re proud to announce that Webroot by OpenText has been awarded “Product of the Year 2024” in the Advanced In-The-Wild Malware Test by the AVLab Cybersecurity Foundation! Not only did we excel in detection and prevention, but we also secured the top spot in average remediation time, showcasing our speed and efficiency when it comes to neutralizing threats. Full Lineup of Awards Key Highlights from the Report:Near-Perfect Threat Neutralization: Out of 1,472 malware samples, Webroot successfully blocked 1,471—achieving an outstanding rate of nearly 100%. Proactive Blocking: Over 48% of threats were stopped before they could ever run, and 52% were neutralized immediately post-launch. This proactive defense ensures that both known and unknown threats fail to gain a foothold. #1 in Average Remediation Time: Among all solutions tested, Webroot needed an average of just 36 seconds (based on the top three test results) to automatically restore system integrity after a security incident. This

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TripleHelix
Moderator
12 hours ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
Merry Christmas, Happy Holidays, and may your logs be peaceful this season!

Hey everyone, As the holiday lights twinkle and we reach the end of another year, I just wanted to drop in and wish you all a Merry Christmas and Happy Holidays!  A traditional yearend highlight is the OpenText Food Bank Campaign. This year, our donations and volunteering efforts across the company helped raise over $465,000 USD, which will provide 2.6 million meals to those in need around the world. A huge THANK YOU to everyone in our team who joined in and helped make a difference!  So here’s to a much-deserved break: kick back, enjoy some eggnog, and try not to have any emergency 3am calls of “Why is this alert showing up?!” Cheers to a joyful holiday season, and may 2024 bring zero vulnerabilities under the tree! Merry Christmas 🎄 and Happy Holidays 🎁!

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TripleHelix
Moderator
13 hours ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
12-02 Webroot Service Degradation Incident Post MortemAlert

Starting at approximately 14:00 UTC on December 2, 2024, our team began receiving reports of severe performance degradation on customer devices. Upon investigation, we identified that the root cause stemmed from an inability for the Webroot agent to communicate with an essential backend service. This disconnect led to a substantial increase in traffic volume as agents repeatedly attempted to reach our cloud backend.To mitigate the situation, we rapidly scaled our backend server capacity, which restored timely feedback loops between the agent and our systems. By doing so, we stabilized overall performance and brought the service back to normal operations.In our post-incident analysis, we discovered that the excessive load correlated with the days immediately following holiday weekends. While minor spikes are not uncommon, the extended post-Thanksgiving weekend created a particularly large surge that exacerbated the performance degradation this time around.Moving forward, our agent and c

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TylerM
Administrator
18 hours ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
Introducing Secure Cloud: The Future of Cybersecurity for SMBs

We are thrilled to announce the launch of Secure Cloud, a game-changing platform designed to simplify cybersecurity for small and medium-sized businesses. Imagine having every essential cybersecurity tool at your fingertips all within one powerful, easy-to-use, single pane of glass platform.Built to empower SMBs, Secure Cloud transforms the way you manage your cybersecurity, making it easier, faster, and more efficient than ever before. Whether you're looking to protect sensitive data, prevent phishing attacks, or ensure business continuity, Secure Cloud is your all-in-one solution. Say goodbye to juggling multiple security vendors and tools—everything you need is now in one place, and it's as simple as a single click.This isn’t just a product launch, it’s the beginning of a new era in how SMBs can achieve cyber resilience with confidence and ease. Explore a smarter, streamlined approach to security, with cutting-edge automation and an interface designed to help you focus on growth, no

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Community Expert Advisor
1 month ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
🚨 Vote for OpenText Cybersecurity at the SDC Awards 2024! 🚨AWARDS

We are excited to share that OpenText Cybersecurity has been nominated for this year’s SDC Awards in the category of Channel Security Company of the Year! 🎉These awards are peer-voted, so we need your support to help us win. Here’s how you can help:🗳️ Vote for OpenText Cybersecurity: Vote here 💡 Please share this with your networks to get as many votes as possible. Every vote counts! Just a few key points:Voting closes on 1st November You must use a valid business email to cast your vote We are relying on partners and customers, as companies cannot vote for themselves📅 The awards ceremony will take place on 28th November in Central London, and we expect a fantastic turnout with around 15k unique voters from corporate end users and channel professionals across the EMEA region. Together, let’s make this happen! 💪Spread the word and show your support for OpenText Cybersecurity! 👏

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TripleHelix
Moderator
2 months ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
FBI's Major Initiative Against LockBit Ransomware: Giving out Decryption KeysNews

The cyber threat landscape continues to evolve, with ransomware attacks becoming more sophisticated and frequent. In response, the FBI has intensified its efforts to combat these threats, especially focusing on the notorious LockBit ransomware. Contacting the IC3: A Critical Step for VictimsThe FBI strongly urges potential victims of LockBit ransomware to reach out to the Internet Crime Complaint Center (IC3). This step is crucial as it enables the FBI to gather vital information, aiding in the broader fight against cybercriminals. By reporting incidents, victims can help the FBI track and disrupt ransomware operations more effectively. This proactive measure not only assists individual victims but also contributes to the larger goal of dismantling ransomware networks​ (Federal Bureau of Investigation)​​ Free Ransomware Decryption KeysIn a significant development, the FBI, in collaboration with cybersecurity firms, is offering free decryption keys to ransomware victims - most of which

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New Member
5 months ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
OpenText Acquires Pillr MDR PlatformPress Release

We are thrilled to announce that OpenText has acquired the Pillr Managed Detection and Response (MDR) platform from Novacoast, Inc. This strategic acquisition marks a significant enhancement to our cybersecurity portfolio, specifically designed to address the needs of SMBs (Small and Medium-sized Businesses) and MSPs (Managed Service Providers).Pillr is a comprehensive cybersecurity operations platform that offers automated monitoring, alerting capabilities, and 24x7x365 advisory and remediation guidance from a team of expert analysts and threat hunters. Its alignment with industry best practices and frameworks, including NIST (National Institute of Standards and Technology), NY-DFS (New York Department of Financial Services), PCI (Payment Card Industry), and SOC 2 (System and Organization Controls), ensures a robust and compliant security solution.This acquisition underscores OpenText’s commitment to strengthening our SMB cybersecurity offerings and providing our partners with the too

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Community Expert Advisor
6 months ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
Site down for an hour

Hey everyone!You may have noticed our website was down today for about an hour. This was because of our migration of the URL community.webroot.com to community.opentextcybersecurity.com This was always planned and was a long time coming, but the rollout did not go as expected and the URLs from the webroot domain DID NOT redirect to the opentext one. For now all URLs work until we get that sorted, but the plan is to have all URLs working and redirecting.  Just a heads up!

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tasystems
New Voice
8 months ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
OpenText Triumphs at the 20th Annual 2024 Globee® Awards for CybersecurityAwards

OpenText Named Winner in the 20th Annual Globee® Awards for Cybersecurity  OpenText is thrilled to announce its win at the 20th Annual 2024 Globee Cybersecurity Awards. The Globee® Awards, a leading authority in recognizing business excellence globally, has honored OpenText for outstanding innovation and effectiveness in cybersecurity.OpenText Cybersecurity has been awarded the Gold award for Cybersecurity Industry Solution - Enterprise.  OpenText Cybersecurity has been awarded the Silver award for Application Security, DevOps, and Testing.   OpenText Cybersecurity has been awarded the Silver award for Threat Hunting, Detection, and Response.  OpenText Cybersecurity has been awarded the Bronze award for Identity and Access Management.  OpenText Cybersecurity has been awarded the Bronze award for Email Security and Management.  OpenText Cybersecurity has been awarded the Bronze award for Data Cloud Security.  You can find the full list of this year’s winners at: https://globeeawards.com

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russell.harris
Popular Voice
9 months ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
Webroot Issues - FAQ AnnouncementF.A.Q.

Update 2/29/24: Here is a high-level summary of what happened.   Our shared authentication service experienced severe performance degradation. This service is essential for authenticating interactions between many of our APIs as well as being used by the Management Console and Endpoint Protection agent. The issue originated internally, not from any external malicious activity like a denial-of-service (DoS) attack. While the exact cause is still under investigation, initial findings suggest a potential bug in one of our applications. This bug led to a surge in traffic, resembling a DoS-like impact on our authentication service. Our operations & development teams are actively working to address the root cause to prevent future disruptions.  Monday Morning 2/26/24 we received reports from our users regarding challenges encountered while using Webroot. We understand the inconvenience and disruption caused and appreciate your patience. Below, you'll find a comprehensive FAQ to

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Popular Voice
9 months ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
OpenText wins "20 Coolest Security Operations" CRNaward

OpenText, under the leadership of Vice Chairman, CEO, and CTO Mark Barrenechea, has been honored in the prestigious list of "The 20 Coolest Security Operations, Risk And Threat Intelligence Of 2023: The Security 100" This comprehensive review of key companies making significant strides in the fields of security operations, risk, and threat intelligence, underscores the innovative approach and dedication OpenText has shown in navigating the complex cybersecurity landscape.OpenText's recent initiative to make domain name system (DNS) protection available independently from its Webroot endpoint security platform has been a game-changer. This strategic move enables customers to harness robust DNS protection without the need to install multiple antivirus products, streamlining cybersecurity measures and bolstering defense mechanisms across digital infrastructures.In an era where generative AI is revolutionizing the security operations market, many vendors are integrating GenAI-powered tools

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russell.harris
Popular Voice
9 months ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
Webroot wins SE Labs AAA rating in 2023 for small business endpoint protectionAWARD

 OpenText Cybersecurity is pleased to announce that Webroot was once again recognized for efficacy in small business endpoint protection by the software testing firm SE Labs for the January - March 2023 time period. This detailed report tested various endpoint security products between January and March 2023 and focused on their ability to handle well-known threats and targeted attacks. These tests are invaluable for helping vendors improve their products and assisting buyers in choosing the best solutions for their needs. SE Labs is known for its commitment to transparency, and this report is no exception. It has gone through the rigorous AMTSO certification process, ensuring that the testing and results are accurate and reliable.  In addition to the testing results, the report also debunks five common antivirus myths that often cause misconceptions about endpoint security. These myths include beliefs such as "anti-virus slows your computer" and "updates are no longer necessary." The

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durantash
Community Leader
11 months ago
TripleHelix
Moderator
TripleHelixModerator
posted in News & Announcements
Webroot Management Console & Unity API Authentication Issue Dec, 2023

Webroot Management Console & Unity API Authentication Monitoring - A fix has been implemented and we are monitoring the results.Dec 20, 2023 - 07:26 UTCUpdate - We are continuing to investigate this issue.Dec 19, 2023 - 13:07 UTCInvestigating - We are currently investigating a recurrence of the issue.Dec 19, 2023 - 12:16 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 19, 2023 - 10:37 UTCInvestigating - We are aware of an issue that is resulting in slow or failed login attempts to the Webroot Management Console and Unity API Authentication.All other Console functionality is unaffected.Further updates will be posted here.Dec 19, 2023 - 09:21 UTC  

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TripleHelix
Moderator
1 year ago
TripleHelix
Moderator
TripleHelixModerator
posted in News & Announcements
Emergency Upgrade - Webroot Management Console Scheduled for Dec 14, 07:00 - 09:00 UTC

ScheduledOn Thursday December 14th at 7:00 a.m. UTC, Webroot will commence an Upgrade to the Webroot Management Console. The maintenance window is scheduled to last up to 2 hours. During this period, console access will be unavailable. All other Webroot services will be working as normal, including scanning and protecting your devices. We apologize for any inconvenience caused by this essential maintenance window.Posted 13 hours ago. Dec 12, 2023 - 09:38 UTCThis scheduled maintenance affects: SecureAnywhere® Protection for Windows® & Apple® Computers, Webroot Management Consoles, DNS Protection, and Security Awareness Training. https://status.webroot.com/incidents/ns2whp7yp7gy

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TripleHelix
Moderator
1 year ago
F
freydrewRetired Webrooter
published in News & Announcements
Webroot gets AAA rating in first official testing

As many of you know, because of Webroot's unique way of identifying threats, it has never officially been included in public tests. Previous test methodologies simply haven't been devised to test Webroot according to the way it works to detect and block threats.While still a work in progress, we’re happy to announce our first public testing in SE Labs Small Business Endpoint Protection Oct-Dec 2020. The result was a AAA rating for Webroot.It's important to note that these results are only achieved when the new Script protection component of the Webroot Evasion Shield is activated. If you have yet to enable this feature, you can find directions for how to do so here.

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TripleHelix
Moderator
1 year ago
TripleHelix
Moderator
TripleHelixModerator
posted in News & Announcements
OpenText to Divest Application Modernization and Connectivity (AMC) Business to Rocket Software for $2.275B

November 28, 2023 OpenText to Focus on Cloud and AI Opportunity Within Information ManagementWATERLOO, ON, Nov. 28, 2023 /PRNewswire/ -- Open Text Corporation (NASDAQ: OTEX), (TSX: OTEX), today announced that it has reached a definitive agreement to divest its AMC business to Rocket Software, Inc., a Bain Capital portfolio company ("Rocket Software"), for US$2.275 billion in cash. OpenText's AMC business provides market leading mainframe modernization and connectivity software to more than 10,000 customers enabling them to run mission-critical business applications in hybrid cloud environments. Benefits of the transaction include:Reinforces and expands OpenText's focus on Cloud and AI Results in more predictable growth Increases focus on cloud growth opportunities Accelerates de-leverage plan, expect to be under 3x Consolidated Net Leverage Ratio(1) within 90 days of closing  Returns OpenText to capital flexibility, including potential future share buybacks The growth prospects for I

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TripleHelix
Moderator
1 year ago
TripleHelix
Moderator
TripleHelixModerator
posted in News & Announcements
Planned Upgrade - Webroot Management Console Scheduled for Nov 28, 07:00 - 10:00 UTC

Scheduled On Tuesday November 28th at 7:00 a.m. UTC, Webroot will commence an Upgrade to the Webroot Management Console. The maintenance window is scheduled to last up to 3 hours. During this period, console access will be unavailable. All other Webroot services will be working as normal, including scanning and protecting your devices. We apologize for any inconvenience caused by this essential maintenance window.The release will remove access to the Endpoint Protection Console.Posted 2 days ago. Nov 16, 2023 - 10:43 UTC This scheduled maintenance affects: SecureAnywhere® Protection for Windows® & Apple® Computers, Webroot Management Consoles, DNS Protection, and Security Awareness Training. https://status.webroot.com/incidents/sz0qmgnt7n9p

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russell.harris
Popular Voice
1 year ago
TripleHelix
Moderator
TripleHelixModerator
posted in News & Announcements
Planned Maintenance - Webroot Management Console Scheduled for Oct 31, 07:00 - 09:00 UTC 2023

Planned Maintenance - Webroot Management ConsoleScheduled for Oct 31, 07:00 - 09:00 UTCSubscribe to UpdatesScheduledOn Tuesday 31st October at 7:00am UTC, Webroot will begin performing planned maintenance. The maintenance window is scheduled to last for 2 hours. During this period, console access will be unavailable.All other Webroot services will be working as normal, including scanning and protecting your devices. We apologize for any inconvenience caused by this planned maintenance window.Posted 5 days ago. Oct 25, 2023 - 08:57 UTCThis scheduled maintenance affects: SecureAnywhere® Protection for Windows® & Apple® Computers, Webroot Management Consoles, DNS Protection, and Security Awareness Training. https://status.webroot.com/incidents/601f0hc01z61

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russell.harris
Popular Voice
1 year ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
OpenText Cybersecurity wins Most Innovative in Cyber ResilienceAWARD

OpenText has been recognized as "Most Innovative" in the field of "Cyber Resilience" by the Cyber Defense Awards in 2023​. This accolade underscores OpenText's commitment to innovating robust cybersecurity solutions. These companies competed against many of the industry’s leading providers of cybersecurity products and services for this prestigious award.  Judges look at thousands of infosec companies searching for the most innovative, with great potential in stopping breaches and these awards showcase those companies with this kind of incredible potential in the cybersecurity marketplace. 

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J
Community Expert Advisor
1 year ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
Webroot wins SE Labs AAA rating in 2023 for small business AND consumer protectionAwards

  OpenText Cybersecurity is pleased to announce that Webroot was once again recognized for efficacy in small business endpoint protection AND home security by the software testing firm SE Labs for the July- September 2023 time period. This detailed report tested various home and endpoint security products between July and September 2023 and focused on their ability to handle well-known threats and targeted attacks. These tests are invaluable for helping vendors improve their products and assisting buyers in choosing the best solutions for their needs.  SE Labs is known for its commitment to transparency, and this report is no exception. It has gone through the rigorous AMTSO certification process, ensuring that the testing and results are accurate and reliable.   This win for Webroot SecureAnywhere Endpoint Protection reaffirms OpenText Cybersecurity commitment to providing robust, efficient, and effective security solutions for small business and home users. We're proud to help protec

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R
New Member
1 year ago
C
Administrator
ConnorMThreat Research Analyst
published in News & Announcements
Cyber News Rundown: Data breach compromises Air Canada employee recordsNews

Last week, officials for Air Canada released a statement regarding a security incident that briefly impacted one of their internal networks and compromised some sensitive employee records. During the investigation, Air Canada staff were able to confirm that neither their flight operations systems nor any customer information were affected by this breach, though the threat actors behind the incident are still unclear.Xenomorph malware campaign targets global financial institutionsOver a year after Xenomorph malware became known, a new campaign has been identified that has focused on US banks and has also expanded its reach to include several European countries as well. It is also believed that the threat actors responsible for Xenomorph have either begun collaborating with other info stealers or that they have started operating as a malware-as-a-service and are bundling with other malware families to increase their impact.3.4 million individuals affected by MOVEit hack on Ontario’s chil

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ProTruckDriver
Moderator
1 year ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
We need your insights for product development!Feedback

We're conducting research for a new product and want to understand how it could align with your needs better. Your insights could greatly influence the development of this new offering.To ensure that the interview participants align with the research and requirements, we have a few questions which would help us understand your profile for contribution and would take about 2 mins of your time. Take the survey here: Pre-interview survey

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TylerM
Administrator
1 year ago
TylerM
Administrator
TylerMSr. Security Analyst & Community Manager
published in News & Announcements
MDR is here: Introducing a long-awaited solution from OpenText, Webroot and Blackpoint CyberNews

Big news, Community! You talked, we listened and took action.Carbonite + Webroot, OpenText Companies, are excited to announce the release of two new MDR (Managed Detection and Response) options for customers looking for proactive threat detection and response capabilities to become truly resilient against cyber threats, like ransomware.Webroot MDR powered by Blackpoint is a turnkey solution for MSPs developed by world-class security experts to provide 24/7/365 threat hunting, monitoring and remediation. OpenText MDR is designed for small and medium-sized businesses (SMBs) with specific implementation and integration requirements determined by their business and IT environments.Both solutions are powered by the industry leading BrightCloud Threat Intelligence platform. The same contextual insights trusted by many of the world’s leading technology vendors will now help security operations center (SOC) personnel detect threats earlier and work to remediate them quicker.Together, these sol

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New Voice
1 year ago

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